Lead recurring billing cycles (monthly and/or weekly) for Parcel, LTL, and FTL
Ensure invoices align to TMS rating, customer tariffs, carrier tariffs, and billing templates (fuel, accessorials, minimums, dimensional or zone logic)
Meet customer submission requirements (EDI, portals, consolidated billing, required references)
Maintain strong billing controls including validations, documentation standards, and duplicate prevention
Own customer billing disputes end to end, including investigation, documentation, and timely resolution
Own carrier payables execution to ensure accurate and on-time carrier payments
Validate carrier invoices against TMS shipment records and contracted terms; resolve exceptions prior to payment
Manage carrier inquiries including remittance, short-pay claims, missing backup, accessorial and rate discrepancies
Partner with Procurement or Carrier Management to enforce tariff adherence and reduce repeat discrepancies
Implement AP controls and exception workflows to reduce rework and prevent duplicate payments
Identify repeat issues and drive root-cause fixes with Operations and IT
Partner with Operations to ensure the TMS is the source of truth for shipments, milestones, and billing readiness
Provide profitability visibility (customer, mode, lane, service) and identify margin leakageSupport month-end projections and performance inputs for Turnover, Costs, Gross Profit, and Net Profit
Support new business and onboarding by validating billing feasibility and helping with setup and testing (tariffs, templates, master data)
Directly manage AP and AR billing staff including coaching, workload planning, and performance management
Establish SLAs and KPIs for invoice accuracy, dispute cycle time, AP on-time payment, and exception rates
Build a proactive, continuous improvement culture focused on prevention and automation
