Customer Service Representative (Bilingual Spanish/English Preferred)
Location: Middle RIver, MD
Schedule: Monday–Friday | 11:30 AM – 8:15 PM
Pay: $17.00/hour (English-speaking) | $18.50/hour (Bilingual Spanish/English)
Customer Service Representative – Paid Training Provided
Abel Personnel is seeking Customer Service Representatives for a full-time, onsite call center opportunity in Middle River, Maryland.
This position offers paid training, a consistent schedule, comprehensive benefits, and opportunities for long-term career growth. Bilingual Spanish/English candidates are highly encouraged to apply and qualify for a higher starting pay rate.
Compensation
- $17.00/hour – English-speaking representatives
- $18.50/hour – Bilingual Spanish/English representatives
- Paid training
- Full-time hours
Job Responsibilities
- Answer inbound customer service calls
- Assist customers with account inquiries and payment questions
- Research and resolve customer concerns
- Provide accurate information and solutions
- Update customer records and account information
- Document customer interactions in company systems
- Maintain professionalism and excellent customer service standards
- Navigate multiple computer systems simultaneously
Training Schedule
Training Period (4–6 Weeks)
Monday–Friday
8:30 AM – 5:00 PM
Regular Schedule After Training
Monday–Friday
11:30 AM – 8:15 PM
Occasional Saturdays may be required. A weekday off will be provided when scheduled.
Qualifications
- High School Diploma or GED required
- Customer service experience preferred
- Call center experience is a plus
- Bilingual Spanish/English strongly preferred
- Strong communication and problem-solving skills
- Basic computer proficiency
- Reliable attendance and dependable work history
- Ability to work effectively in a fast-paced customer service environment
Benefits
- Paid training
- Medical benefits
- Dental benefits
- Vision benefits
- Seven paid holidays
- Career advancement opportunities
- Professional office environment
Apply Today
If you have experience in customer service, call centers, retail, hospitality, banking, administrative support, collections, or other customer-facing roles, we encourage you to apply.
Keywords: Customer Service Representative, Call Center Representative, Contact Center Agent, Customer Support Representative, Bilingual Customer Service Representative, Spanish Speaking Customer Service, Inbound Call Center, Customer Care Representative, White Marsh Jobs, Baltimore County Jobs, Full-Time Customer Service Jobs, Evening Shift Jobs, Customer Service Associate, Call Center Agent, Entry-Level Customer Service.
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Pay: $17.00 - $18.50 per hour
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Application Question(s):
- Are you able to work the required schedule of Monday–Friday, 11:30 AM – 8:15 PM, with occasional Saturdays (and a weekday off when scheduled)?
- Are you available to attend paid training Monday–Friday, 8:30 AM – 5:00 PM for 4–6 weeks?
- Are you fluent in both English and Spanish?
- What is your average typing speed?
- This role requires consistent attendance and adherence to schedule. Are you able to meet strict attendance expectations?
Experience:
- customer service or call center: 1 year (Required)
Work Location: In person
