The Operations Manager supports the General Manager in overseeing daily hotel operations with a hands-on leadership approach. This role manages hourly associates across Rooms, Housekeeping, and Food & Beverage, ensuring exceptional guest experiences, strong operational performance, and high associate engagement.
Key Responsibilities
- Champion an outstanding guest experience across all departments.
- Oversee daily operations in Guest Services, Housekeeping, and Food & Beverage.
- Serve as the first level of management for guest service issues and service recovery.
- Manage scheduling, training, performance, and compliance for hourly associates.
- Ensure adherence to brand standards, company policies, safety, sanitation, and alcohol service regulations.
- Support revenue optimization, labor management, and cost controls across departments.
- Assist with budgeting, payroll, purchase orders, inventory, and PAR levels.
- Collaborate with department leaders to maintain cleanliness, service quality, and operational efficiency.
- Provide relief coverage as needed, including guest services, housekeeping, and F&B floor support.
Qualifications
- Previous hotel operations leadership experience preferred.
- Strong knowledge of Rooms, Housekeeping, and Food & Beverage operations.
- Proven ability to lead teams, resolve guest issues, and manage multiple priorities.
- Service-driven, professional, and highly organized.
Job Type: Full-time
Pay: $65,000.00 - $70,000.00 per year
Benefits:
- Health insurance
- Paid time off
People with a criminal record are encouraged to apply
Work Location: In person
