Key City Advisory Group, a sales and development firm that prioritizes customer happiness, is hiring a Client Engagement Associate in Abilene to ensure our customers are satisfied with their AT&T experience. The Client Engagement Associate will connect with our customers who have questions or concerns, and address every issue with care and follow-through.
As a Client Engagement Associate, you’ll guide our customers through everything AT&T Fiber has to offer, from understanding their monthly statement to upgrading to a speed tier that handles their busy household. The Client Engagement Associate will then meet our customers where they are, making sure no one feels left in the dark about their internet
Core Functions of the Client Engagement Associate
- Initiate in-person sales conversations with our customers, uncovering internet concerns and positioning AT&T Fiber as the trusted solution.
- Demonstrate AT&T’s reliability in person to help customers visualize seamless streaming, gaming, and remote work through persuasive sales dialogue.
- Recommend Fiber tiers that align with customer habits, presenting personalized sales options that balance speed and affordability.
- Guide customers step‑by‑step from inquiry to activation, ensuring a seamless onboarding experience through attentive sales support.
- Build loyalty by delivering personalized sales recommendations that prioritize trust and long‑term satisfaction over short‑term gains.
- Promote exclusive offers and bundled services during sales discussions, positioning them as smart enhancements.
Preferred Skills for the Client Engagement Associate
- Sales adaptability in fast‑paced environments while maintaining professionalism.
- Clear communication that translates technical features into everyday benefits.
- Relationship building that fosters trust and long‑term customer loyalty.
- Problem‑solving to address connectivity concerns with confidence.
- Confidence in presenting bundled services as smart investments.
Pay: $48,141.48 - $57,976.84 per year
Work Location: In person
