Job Summary
Join our dynamic hospitality team as a Hotel Front Desk Clerk, where you will be the welcoming face of our property! In this energetic role, you will deliver exceptional guest experiences by managing check-ins and check-outs, handling reservations, and providing top-tier customer service. Your enthusiasm and professionalism will set the tone for guests’ stays, ensuring they feel valued and cared for from the moment they arrive. If you thrive in a fast-paced environment and have a passion for hospitality, this is your opportunity to shine!
Duties
- Greet guests warmly upon arrival, ensuring a positive first impression and smooth check-in process
- Manage hotel reservations using property management systems (PMS) such as Check In system.
- Provide accurate information about hotel amenities, local attractions, and services to enhance guest experience
- Handle guest inquiries via phone and in person with professionalism, courtesy, and effective communication skills
- Address guest concerns promptly, utilizing customer service problem-solving skills to resolve issues efficiently.
- Maintain a clean lobby and front desk environment.
- Maintain security protocols by monitoring access points and following hotel emergency procedures when necessary
- Assist with shift audit procedures to ensure financial accuracy and reporting at the end of each shift
- Coordinate with housekeeping, maintenance, and management teams to ensure guest satisfaction and operational efficiency
Requirements
- Proven experience in hospitality management or front desk operations within hotels or resorts
- Strong knowledge of hotel management systems (PMS).
- Multilingual or bilingual abilities are highly desirable to serve diverse guest populations effectively but required,
- Excellent customer service skills with a focus on guest relations and client communication
- Familiarity with hotel emergency procedures and safety protocols to ensure guest security at all times
- Exceptional phone etiquette and communication skills for handling reservations, inquiries, and complaints
- Previous experience with night audit processes or property management systems is preferred
- Ability to work flexible hours, including evening, nights, weekends, and holidays in a fast-paced environment
Join us in creating memorable stays for our guests! We are committed to fostering an inclusive environment where your hospitality talents can thrive. All roles are paid positions designed to support your professional growth while delivering outstanding service.
Pay: From $11.00 per hour
Work Location: In person
