Eastern Industrial Automation is a well-established International Industrial Distributor of Mechanical, Automation, Pneumatic, Hydraulic products offering a broad offering of Engineering Services and System design solutions.
We are currently seeking a Customer Service / Inside Sales Representative in Lancaster, MA with strong customer service skills and the desire to be part of and collaborate with a hard-working team. This is a 100% in-office job, Monday – Friday.
Salary Range $65,000 - $75,000 based on experience plus uncapped commission potential after 90 days of employment.
ESSENTIAL FUNCTIONS - The following list of essential job functions is not exhaustive and may be supplemented as necessary based on business needs.
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Interact with customer via phone, email and in person; respond and provide solutions to customers promptly.
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Provide customer support to include quotations, technical research, literature requests, manufacturer interaction, proposals, and contacting suppliers for information.
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Track and escalate back orders and customer requirements to maximize fill rates and exceed customer expectations.
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Provide technical feedback to meet customer requirements.
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Collaborate with a large team of staff engineers to assist with project solutions to meet customer needs.
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Interact with manufacturing partners and cultivate and sustain positive, professional relationships.
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Visit customers when needed, including delivering needed supplies.
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Be a collaborative team player by assisting with warehouse duties (receiving, stocking, packing, shipping, product delivery, etc.) when needed.
SPECIFIC EDUCATION, JOB KNOWLEDGE, SKILL AND ABILITY
- Solid work history.
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High School Diploma Required. Additional training, certifications, education a plus.
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At least 1 -2 years of Customer Service / Inside Sales experience in same or similar environment.
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Valid driver’s license.
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Knowledge of mechanical /electrical equipment and parts preferred – bearings, motors, gear boxes, pulleys, etc.
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Willingness and ability to quickly learn our product line.
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Strong computer skills – ERP, MS Office Products. Knowledge of One Drive a plus.
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Excellent multi-tasking, organizational and communication skills.
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Desire to work within a team with a cooperative and positive attitude.
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Ability to lift 25 – 50 pounds.
https://www.easternia.com/
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