This position is for weekdays only.
Key Responsibilities:
1. Patient Reception and Customer Service:
- Greet and assist patients, visitors, and staff in a professional and friendly manner.
- Answer incoming calls, respond to inquiries, and direct calls to appropriate personnel.
- Provide information about clinic services, hours, and policies.
2. Appointment Scheduling:
- Schedule and confirm patient appointments using the clinic’s scheduling software.
- Coordinate appointment reminders and follow-up calls to reduce no-shows.
- Manage rescheduling and cancellations efficiently to optimize the clinic’s appointment calendar.
3. Patient Records Management:
- Accurately enter and update patient information in the electronic medical record (EMR) system.
- Maintain confidentiality and security of patient records in compliance with HIPAA regulations.
- Prepare and organize patient files for appointments.
4. Billing and Payments:
- Collect and process patient payments, co-pays, and insurance information.
- Assist patients with billing inquiries and provide information on payment options.
- Reconcile daily cash receipts and prepare deposit slips.
5. Administrative Support:
- Assist with administrative tasks such as filing, faxing, scanning, and photocopying.
- Manage office supplies and ensure the front desk area is tidy and organized.
- Assist clinical staff with administrative needs as required.
6. Insurance Verification:
- Verify patient insurance coverage and benefits prior to appointments.
- Obtain necessary pre-authorizations and referrals for treatments.
7. Communication and Coordination:
- Communicate effectively with clinical and administrative staff to ensure smooth operations.
- Coordinate with other departments and external providers as needed.
8. Problem Solving:
- Address and resolve patient concerns and complaints in a professional and timely manner.
- Escalate issues to the Office Manager/Clinic Administrator when necessary.
Qualifications:
High school diploma or equivalent; additional education or certification in office administration or medical billing is a plus.- Previous experience in a healthcare setting, preferably in a rehabilitation or neurology clinic.
- Strong interpersonal and communication skills.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Knowledge of medical terminology and billing procedures.
- Understanding of HIPAA regulations and patient confidentiality.
Physical Requirements:
Ability to sit, stand, and walk for extended periods.- Ability to lift and move office supplies and equipment (up to 20 pounds).
Work Environment:
This position operates in a professional clinic environment.
