Overview
Job Summary
We are a growing behavioral health, mental health and substance-use treatment practice in Atlanta, seeking a detail-oriented, compassionate, and organized Part-Time Office Administrator with Medical Billing experience. In this role, you will be the backbone of our daily operations, ensuring our clients receive a warm welcome while managing the critical administrative and financial workflows that keep our practice running smoothly.
Key Responsibilities
Office Administration & Client Relations
- Serve as the primary point of contact. Manage all front desk operations, greeting clients and visitors and handling inquiries with professionalism and courtesy.
- Use Simple Practice system and Google Workspace to coordinate clinician schedules, manage appointment bookings, and handle reminders to minimize no-shows.
- Maintain digital and physical client/agency records in compliance with HIPAA regulations and confidentiality standards.
- Perform data entry tasks accurately using spreadsheets, Word processing, and other Microsoft Office applications
- Handle phone systems, screen calls, and direct calls appropriately while maintaining excellent phone etiquette
- Maintain organized filing systems both digitally and physically to ensure easy retrieval of documents
- Proofread documents for accuracy and clarity before distribution or submission
- Oversee general office upkeep, order supplies, and support clinicians with administrative tasks and personal assistant duties as needed.
- Provide administrative support to various departments as needed, including personal assistant duties or medical/dental receptionist responsibilities
Qualifications and Skills
- Experience: Minimum of 1–2 years of experience in medical office administration preferred, specifically within mental health, behavioral health, or psychiatry settings.
- Regulatory Knowledge: Deep understanding of HIPAA guidelines and standard insurance processes preferred.
- Soft Skills: Exceptional verbal and written communication skills with a focus on professionalism and customer service excellence, a high level of empathy for individuals experiencing mental and/or behavioral health or substance-use challenges,
- Excellent organizational skills with the ability to multitask effectively in a fast-paced environment
- Strong time management skills with the ability to prioritize tasks effectively
- Hard Skills: Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and Google Workspace applications
- Strong computer literacy with experience in data entry, spreadsheets, and productivity software
- Ability to operate multi-line phone systems efficiently while maintaining courteous interactions
- Bilingual abilities are a plus for enhanced client communication
- Previous office management or administrative experience preferred, including clerical tasks such as filing, proofreading, and calendar management
- Knowledge of QuickBooks or bookkeeping software is advantageous but not required
- Technical proficiency in office equipment and familiarity with office management procedures
This role is essential for maintaining an organized, efficient office environment that supports our team’s success. We value proactive individuals who demonstrate professionalism, attention to detail, and a commitment to excellent service delivery.
Pay: $12.00 - $15.00 per hour
Education:
- High school or equivalent (Preferred)
Experience:
- Medical Office Administration: 1 year (Preferred)
Language:
- English or Bilingual (Preferred)
Work Location: In person
