Front Desk/Data Entry Specialist - Military & Family Readiness Center, Hanscom AFB
Job Type: Full-time, Monday through Friday, 0730-1600; 40 hours/week;
30-minute lunch between 1100-1300
Pay: $21.02 - $26.57/hour
Benefits: Full
Work Location: Onsite, Hanscom AFB, MA 01731
Security: Background check and fingerprinting
Education: High school diploma
Period of Performance: 9/1/26 - 9/29/31
Description of Work/Agency
Kenney Business Solutions, Inc. is actively sourcing qualified Front Desk/Data Entry Specialist candidates to include in a proposal in support of the 66th Force Support Squadron's Military & Family Readiness Center at Hanscom Air Force Base, Massachusetts.
The Hanscom AFB Military & Family Readiness Center (M&FRC) is a primary prevention agency that connects military members and their families with resources and programs supporting readiness, resilience, and quality of life. The Center serves active duty personnel and their families, single Airmen, DoD civilians, and retirees through services such as information and referral, financial readiness, employment and transition assistance, relocation and deployment support, and family programs.
Company Overview
Kenney Business Solutions, Inc. is a minority owned government contracting firm based out of the Washington D.C. area. We have over 10 years of experience specializing in Records Management, FOIA Processing, Document Digitization, Legal Support, Program and Project Management support for multiple federal agencies. We are committed to delivering mission-critical administrative solutions and supporting our clients with experienced, professional staff.
Responsibilities
- Receive telephone calls, greet visitors, ascertain the nature of the call or visit, and direct clients to the appropriate M&FRC staff member, looking for opportunities to raise awareness of M&FRC programs and services.
- Schedule clients for M&FRC classes and provide complete and clear information that addresses most routine or procedural issues.
- Provide data entry into web-based systems, AFFIRST and Department of Defense (DOD) TAP systems; input all TAP data and resources in AFFIRST, to include but not limited to scheduling clients for Transition Assistance Program workshops, to include sending reminder emails one week prior to class start date unless a different timeline is directed by program managers.
- Ensure all clients completely sign in; generate a monthly client usage and data entry report in the format established by M&FRC management and provide it to the Chief of M&FRC and the COR not later than the fifth working day of the month.
- Perform the AFFIRST/TAP data entry and monthly report tasks above at 85% accuracy within two business days.
- Safeguard Privacy Act information and comply with 5 U.S.C. §552a.
- Maintain the appearance of the Front Desk: align chairs, materials, publications, and resources daily; report inoperable equipment to M&FRC management; take out personal trash; and conduct minimal vacuuming and dusting of furniture to maintain Air Force standard appearances.
- Safeguard all Government property provided for contractor use; secure Government facilities, equipment, and materials at the close of each work period in accordance with established procedures.
- Complete all essential or mandatory training (per Air Force Directives and Instructions or as directed by the M&FRC Chief).
Experience
- Strong working knowledge and capability to operate data entry device(s) to input lists, records, or other data points into an electronic format.
- Strong working knowledge of and ability to troubleshoot web-based applications (Microsoft Edge/Chrome), MS Office Word, MS Office Excel, and other MS Office Suite products.
- Familiar with standard concepts, practices, and procedures within a customer support and business environment.
- Able to rely on experience and judgment to plan and accomplish goals in a timely manner.
Qualifications
- Minimum of 1 year Customer Service experience.
- Minimum of 1 year Administrative Support experience.
- Possess the necessary identification for obtaining a Common Access Card, to include but not limited to a background check and fingerprinting.
- Pass an Information Assurance exam to gain access to the network and have a favorable Security background check.
- Provide at least three professional references.
- Customer service and communication skills required.
- A basic understanding of military protocol, support group organizations, and family systems in a military setting, with the ability to communicate and work effectively with a diverse population is preferred.
Kenney Business Solutions is an Equal Opportunity Employer.
Pay: $21.00 - $26.57 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Tuition reimbursement
- Vision insurance
Application Question(s):
- Do you currently hold a DoD Clearance? If so which level?
Or would you be able to pass a Security background check with the ability to obtain a Common Access Card (CAC).
- Do you have a strong working knowledge of and the ability to troubleshoot web-based applications (Microsoft Edge/Chrome), MS Office Word, MS Office Excel, and other MS Office Suite products?
- Do you have an understanding of military protocol, support group organizations, and family systems in a military setting? Please briefly explain. (This background is strongly preferred)
Experience:
- Customer service: 1 year (Required)
- Admin Support : 1 year (Required)
- Data entry: 1 year (Required)
Work Location: In person
