Front Desk Attendant / Night Auditor (Weekend Overnight)
Employer: Comfort Inn Mayfield Heights
Location: Mayfield Heights, Ohio
Employment Type: Permanent, Part-Time (Weekends only)
Hours of Work: 16–24 hours per week
Shift: Saturday & Sunday, 11:00 PM – 7:00 AM (Must be flexible to cover holiday weekends if required)
Hourly Wage: $15.00/hour
Summary:
Comfort Inn Mayfield Heights is seeking a dependable, trustworthy, and customer-focused Front Desk Attendant to join our team for overnight weekend shifts. As the primary face of the hotel during the night, you will provide exceptional guest service while ensuring the safety, security, and smooth financial and physical operations of the hotel. This position requires someone who can work independently, solve problems on the fly, and maintain a high level of attention to detail.
Key Responsibilities:
- Guest Services: Welcome guests in a friendly, professional manner. Efficiently process check-ins, check-outs, reservations, cancellations, and room changes using the hotel's property management system.
- Night Audit Operations: Balance daily transactions, process end-of-day reports, verify credit card processing, and complete basic night audit procedures to close out the business day.
- Communication: Answer phone calls, respond to inquiries, and provide accurate information regarding hotel services, brand loyalty programs, and local attractions.
- Issue Resolution: Handle guest concerns and resolve complaints promptly, calmly, and professionally, ensuring a positive resolution.
- Safety & Security: Monitor hotel entrances and common areas to maintain a safe environment. Conduct periodic property walk-throughs and serve as the main point of contact for any overnight emergencies.
- Operations & Upkeep: Perform light cleaning of the lobby and public areas, restock front desk supplies, and prepare essential materials/reports for the incoming morning shift.
- Coordinate effectively with housekeeping and maintenance teams regarding guest requests or room status updates.
Qualifications & Requirements:
- High school diploma or equivalent.
- Previous customer service, hospitality, front desk, or retail experience is strongly preferred.
- Basic bookkeeping, cash handling, or accounting experience is considered a major asset.
- Excellent verbal and written communication skills.
- Strong computer literacy; capability to learn hotel reservation software quickly (experience with ChoiceAdvantage is a plus).
- Proven ability to work efficiently and responsibly with minimal supervision.
- Absolute punctuality and dependability are required for this shift.
Physical & Shift Requirements:
- Ability to remain standing for extended periods behind the front desk.
- Ability to maintain high alertness and professional focus throughout an overnight shift (11 PM – 7 AM).
- Ability to lift up to 20 lbs occasionally.
How to Apply: Please submit your resume online or drop it off in person at the front desk
Job Type: Full-time
Pay: $15.00 - $16.00 per hour
Benefits:
Application Question(s):
- Have you previously worked an overnight shift?
- Are you familiar with hotel Property Management Systems (PMS) or Point Of Sale system (POS)?
- Are you consistently available to work every Saturday and Sunday from 11:00 PM to 7:00 AM?
Experience:
- Customer Service, Retail or Hospitality : 1 year (Required)
Language:
Shift availability:
- Overnight Shift (Required)
Work Location: In person
