Agency Information: Kansas Department of Labor
The Kansas Department of Labor (KDOL) assists in the prevention of economic insecurity through unemployment insurance and workers compensation, by providing a fair and efficient venue to exercise employer and employee rights, and by helping employers promote a safe work environment for their employees. This facilitates compliance with labor laws while enabling advancement of the economic well-being of the citizens of Kansas.
At KDOL, our employees are our most valuable resource. We encourage our employees to grow and advance by participating in job shadow/training opportunities within KDOL. We value work-life balance and offer flexible schedules and telework opportunities.
As a quickly growing agency, we are always looking for passionate, talented and creative people to join our team. If you’re looking for a challenge that will lead you to the next level of your career, you’ve found the right place. Come grow with us!
Learn more @ dol.ks.gov
About the Position:
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Who can apply: External, open to all. (Kansas residency requirement at time of hire)
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Classified/Unclassified Service: Classified
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Full-Time/Part-Time: Full-Time
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Regular/Temporary: Regular
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FLSA Status: Non-exempt
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Work Schedule: Monday - Friday 8:00a - 4:30p
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Office Location: Onsite in Topeka, hybrid or remote
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Mandatory Training Begins: Monday, July 20, 2026 and typically lasts 3 weeks. Training is onsite in Topeka or remote.
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Eligible to Receive Benefits: Yes
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Veteran and/or Disability Preference Eligible Yes. See below for description:
PLEASE READ CAREFULLY BEFORE APPLYING
Application Package Due: Sunday, June 28, 2026 *Completed application packages will be reviewed immediately. A complete application package includes:
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State of Kansas Employment Application + résumé
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Pre-Screening Assessment via DocuSign
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Typing Assessment
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Math Assessment
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A Typing and Basic Math Assessment will be required as part of the application process. A preferred typing speed of 40 words per minute (WPM) is desired. For the Basic Math Assessment, calculators may be used, and there is no time limit. Please note that the assessment may only be completed once, so applicants are encouraged to take their time and carefully answer each question.
- Please note that failure to complete this documentation by the deadline may result in your disqualification from consideration for this position. Questions may be sent to [email protected]
Compensation:
- Competitive Starting Pay: Begin your journey with us at $16.94 per hour.
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Increases: Enjoy pay raises to $17.39 per hour at 3 months, $17.79 per hour at 9 months, and $18.26 per hour at 18 months.
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Bilingual, fluent English/Spanish: Begin your journey with us at $17.79 per hour.
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Bilingual Increases: Enjoy pay raises to $18.26 per hour at 3 months, $18.70 per hour at 9 months and $19.16 per hour at 18 months.
Employment Benefits:
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First day of employment coverage under the State’s comprehensive medical and prescription drug coverage and dental plan.
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Additional voluntary options including vision, hospital indemnity, accident and critical illness insurance plans and flexible spending accounts.
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Retirement and deferred compensation programs
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Sick & Vacation leave
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Work-Life Balance programs: parental leave, military leave, jury leave, funeral leave
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Paid State Holidays (designated by the Governor annually)
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Employee discounts with the STAR Program
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We celebrate employee appreciation and host socializing events
Visit the Employee Benefits page for more information…
Position Summary & Responsibilities: UICC Representative
We are seeking reliable, detail-oriented individuals to join our Unemployment Insurance Contact Center (UICC) team. This role is part of a fast-paced, high-volume inbound call center that provides direct assistance to individuals applying for or receiving unemployment benefits.
In this position, you will speak with claimants by phone throughout the day and play a critical role in helping them understand the unemployment process and access benefits they may be eligible for.
Key Duties and Responsibilities:
As a UICC Representative, you will be expected to:
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Answer inbound calls from claimants and provide clear, accurate assistance with unemployment insurance applications and questions
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Guide claimants through online systems, helping them navigate accounts and resolve basic technical issues
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Follow a structured interaction guide and ask appropriate questions to fully understand each claimant’s situation
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Conduct detailed fact-finding interviews, including gathering information about employment history, separation from employment, and other eligibility-related details
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Accurately document all information in the call center system using clear, professional writing and proper grammar
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Maintain a calm, empathetic, and professional tone while assisting individuals who may be experiencing financial stress
Skills, Talents & Abilities of a UICC Representative:
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Attention to Detail: Showcase precision in handling application materials to ensure accuracy.
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Effective Communication: Demonstrate exceptional verbal and written communication skills to engage with claimants effectively.
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Multitasking Mastery: Navigate multiple computer screens, programs, and browsers adeptly while managing customer interactions.
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Professionalism and Empathy: Maintain a high level of empathy and professionalism in every customer interaction, particularly in challenging situations.
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Team Player: Collaborate effectively within a team environment and independently manage responsibilities.
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Tech Savvy: Comfortably use Windows, Outlook, and internet browsers; willingness to learn new software tools as needed.
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Basic Troubleshooting: Proficient in troubleshooting common computer issues and knowing when to escalate for further technical support.
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Outlook Expertise: Skillful in email management with knowledge of email etiquette, file attachments, and organization.
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Typing Proficiency: Demonstrate typing skills of at least 40 WPM with 95% accuracy.
What’s in it for you:
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Work–Life Balance: Enjoy predictable hours with a Monday–Friday schedule from 8:00 a.m. to 4:30 p.m. No evenings, weekends, or state holidays required, with occasional overtime opportunities available.
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Career Growth: Many call center team members advance through internal promotions. Supervisors, managers, and directors often begin in frontline roles, with clear pathways and strong support for professional development.
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Recognition Programs: Outstanding performance is celebrated through programs such as Employee of the Quarter, recognizing exceptional contributions to the team.
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Employee Appreciation: Employee voices are valued, and meaningful recognition is given for dedication and service in support of the State of Kansas.
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Comprehensive Onboarding: Receive full-time, paid training. Commitment to attending daily is mandatory and required throughout the program to ensure thorough preparation.
Minimum Qualifications:
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A minimum of one year of verifiable experience in a customer-facing or service-related role is required. Experience demonstrating strong technical skills is essential to success in this position, as determined by the agency. Applicants must have a demonstrated work history that reflects reliability, consistency, and commitment.
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A Typing and Basic Math Assessment will be required as part of the application process. A preferred typing speed of 40 words per minute (WPM) is desired. For the Basic Math Assessment, calculators may be used, and there is no time limit. Please note that the assessment may only be completed once, so applicants are encouraged to take their time and carefully answer each question.
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High School Diploma or equivalent
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Must be a Kansas resident at the time of employment
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Must be available to attend paid training without interruption
Preferred Qualifications:
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2-3 years in a customer service or related position
Pre-Employment Requirements:
- Background screening
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KDOL will provide all the equipment needed to perform the position duties, however the employee is responsible for maintaining a secure home office set up free from distractions.
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When working remotely, the employee is responsible for the cost and maintaining a high-speed internet connection. Our operating systems typically demand a minimum internet speed of 10 Mbps for downloads and 1 Mbps for uploads. A hard wired (ethernet) connection reduces the amount of technical issues for this position and is required. Should any performance issues arise, upgrading your internet speed or provider may be necessary. An iPhone or android device is required for the VPN app download.
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State of Kansas Tax Clearance Certificate. The successful applicant (including new residents) must obtain a valid Kansas Certificate of Tax Clearance by accessing the Kansas Department of Revenue's website within 10 days of the date the applicant has been offered the employment position. A Tax Clearance is a comprehensive tax account review to determine and ensure that an individual's account is compliant with all primary Kansas Tax Laws. A Tax Clearance expires every 90 days. This is in accordance with Executive Order 2004-03. If you need assistance with the tax clearance, please contact (785) 296-3199. Visit the Tax Clearance site for more information on and where to obtain this Kansas Department of Revenue document.
KDOL Contact Information:
Office of Human Resources
[email protected]
Mailing Address: 401 SW Topeka Blvd., Topeka, KS 66603
PLEASE READ CAREFULLY BEFORE APPLYING
Application Package Due: Sunday, June 28, 2026 *Completed application packages will be reviewed immediately. A complete application package includes:
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State of Kansas Employment Application + résumé
-
Pre-Screening Assessment via DocuSign
-
Typing Assessment
-
Math Assessment
-
A Typing and Basic Math Assessment will be required as part of the application process. A preferred typing speed of 40 words per minute (WPM) is desired. For the Basic Math Assessment, calculators may be used, and there is no time limit. Please note that the assessment may only be completed once, so applicants are encouraged to take their time and carefully answer each question.
- Please note that failure to complete this documentation by the deadline may result in your disqualification from consideration for this position. Questions may be sent to [email protected]
Preference Eligibility:
How to Claim Veterans Preference
Veterans' Preference Eligible (VPE): Former military personnel or their spouse that have been verified as a "veteran"; under K.S.A. 73-201 will receive an interview if they meet the minimum competency factors of the position. The veterans' preference laws do not guarantee the veteran a job. Positions are filled with the best qualified candidate as determine by the hiring manager.
Learn more about claiming Veteran’s Preference
How to Claim Disability Hiring Preference
2024 Senate Bill 333 creates an employment preference for qualified job applicants that have physical, cognitive and/or mental disabilities when applying for state jobs. The preference is available to individuals who are not currently working for the State of Kansas who apply for a State job, as well as to current State employees who apply for a different job or promotion.
Learn more about claiming Disability Preference
PLEASE NOTE: The documentation verifying a person’s eligibility for use of this preference should not be sent along with other application materials to the hiring agency but should be sent directly to OPS either by fax, email or post office mail as indicated:
These documents should be sent by fax to (785) 296-7712, scanned and emailed to [email protected], or can be mailed or delivered in-person to:
ATTN: Disability Hiring Preference Coordinator
Office of Personnel Services
Docking State Office Building
915 SW Harrison St Suite 260
Topeka, KS 66612
Equal Employment Opportunity
The State of Kansas is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.
If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the agency recruiter.
