Job Description: Implementation Specialist - Based in Austin, TX
At ProCare Injury Specialists, we are a friendly, growth-oriented healthcare group proud to serve communities throughout Texas. As we continue expanding throughout the state, we are excited to bring our patient-centered, interdisciplinary approach to care to even more people. Our mission goes beyond the delivery of healthcare. We are dedicated to fostering a supportive atmosphere within our team and with our patients. This collaborative spirit is the foundation upon which we provide exceptional service to our patients daily, ensuring they receive not only care, but also an experience that reflects our commitment to treating everyone like a valued member of our extended family.
We specialize in helping patients recover from injuries, including those sustained in auto accidents. By combining advanced treatment options with a compassionate approach, we guide our patients on the road to recovery, addressing their unique needs every step of the way. Whether it provides relief from pain or restoring mobility, we are here to help our patients reclaim their health and well-being.
How You Will Make an Impact:
As an Implementation Specialist, you will travel to new clinic locations to provide hands-on training to patient service and rehab tech teams, ensuring they are well-equipped to deliver exceptional care. You will collaborate closely with local clinic managers to facilitate a seamless opening month, addressing any operational challenges that arise.
What You Will Do:
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Conduct on-site training sessions for patient service and rehab tech teams.
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Collaborate with clinic managers to develop and implement opening plans.
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Provide ongoing support and guidance during the initial weeks of clinic operation.
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Identify and resolve any operational issues to ensure a smooth launch.
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Gather feedback from staff and management to improve future implementations.
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Other duties as assigned
What You Will Bring:
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College degree required (preferably in kinesiology, healthcare administration, or a related field/experience)
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Proven experience in healthcare implementation, administrative, or training roles required.
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Strong understanding of rehabilitation principles and practices is a plus.
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Ability to travel frequently to various clinic locations.
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Phenomenal communication skills (verbal and written) with the ability to interact with a variety of personalities.
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Excellent problem-solving skills and adaptability.
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Working knowledge of office management systems and tools, including proficiency with EMR software and handling digital records.
Workplace Culture and Environment:
Our workplace culture is rooted in support, collaboration, and genuine care. We treat every patient like family and foster a warm, welcoming environment where everyone works together with respect and kindness.
Work Location: Based in Austin, with up to 75% travel during new clinic openings
Work Hours: Monday through Friday from 8:00 AM to 5:00 PM. Schedule subject to change based upon clinic operating hours.
We offer competitive compensation and a comprehensive benefits package that includes health insurance, 401k, $25,000 company-paid life insurance, optional STD and LTD, and paid time off. Salary based on experience.
We are an equal opportunity employer committed to a fair and impartial recruitment process for all qualified candidates, including veterans and individuals with disabilities.
Clinic Information: https://www.procareinjury.com
