The Office Coordinator shall work together to provide exceptional customer service, while comforting families during every aspect of the time spent working with our company.
Purpose of Job: The Office Coordinator will assist in the day-to-day operations of the Funeral Home and Cemetery
Qualifications:
· Work at all times to maintain the image of our organization as a positive one in the public view
· Maintain a professional and personable appearance and presence.
· Able to work in all types of weather conditions.
· Ability to manage distressing and stressful situations with sensitivity and care.
· Excellent verbal and written communication skills.
· Demonstrable empathy and exceptional customer service skills.
· Availability to work nights, weekend and holidays.
· Proficient with Microsoft Office Suite or related software.
· Have a valid driver’s license.
· A Missouri notary.
· Be able to lift 75 pounds.
· Thorough understanding of methods of comforting people during grief.
· Thorough understanding of the laws related to funerals and funeral arrangements.
· Ability to perform mortuary services.
· Proficient in Microsoft Office Suite and related software.
· Must be highly organized with attention to detail.
Task and Responsibilities:
· Provide support to the funeral staff in preparation in printed materials, video production, etc.
· Maintain Accounts Receivable records, follow up on services due, and process payments when received.
· Follow up on death certificate status with doctors or medical examiners offices.
· Coordination of the cremation process.
· Assist in preparing the chapel by cleaning, setting up lights and chairs and arranging flowers for viewings and services.
· Work with the funeral director with personalized items as requested by families to be used during visitation and/or funeral service.
· Assisting guest arriving for arrangements, visitations or funeral by greeting them.
· Ensuring adherence to the funeral wishes of the bereaved family.
· Clean, store and move necessary funeral equipment as needed to set up and clean up after visitations and /or funeral services.
· Answer the telephone in a polite and empathic manner.
· Provides knowledgeable and caring support to family and friends of deceased; meets with family and/or friends of the deceased to discuss the nature and time of funeral arrangements to be conducted.
· Clean and set up chapel, office, bathrooms, and hallway as needed for visitation and/or services.
· Other duties as assigned.
Job Type: Full-time
Pay: $20.00 - $24.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Ability to Relocate:
- Cedar Hill, MO 63016: Relocate before starting work (Preferred)
Work Location: In person
