Currently our client, a Japanese Manufacturer, is looking for a Service Engineer.
【Location】Cincinnati, OH 45206
【Position】 Service Engineer
【Compensation】$60,000-$90,000
【Hiring Style】Direct hiring, Full-time
■RESPONSIBILITIES:
・On-site Installation & Commissioning: Lead the physical installation, setup, and testing of equipment at client sites across the region, primarily for projects secured by our headquarters in Japan.
・Technical Support & Maintenance: Provide high-level troubleshooting, preventative maintenance, and emergency repairs to ensure maximum uptime for our B2B customers.
・B2B Client Relations: Act as the technical face of the company for Japanese-affiliated firms in the U.S., managing expectations and building long-term trust through professional service.
・Cross-Border Coordination: Serve as a bridge between the Cincinnati office and the Japanese HQ. Translate technical requirements, report site conditions, and coordinate project timelines to ensure global alignment.
・Documentation & Reporting: Prepare detailed service reports, technical manuals (when necessary), and feedback logs for the engineering team in Japan to assist in product improvement.
Qualifications
・Technical Expertise: A strong background in mechanical or electrical engineering, with hands-on experience in equipment installation or field service.
・Bilingual Proficiency (English & Japanese): * Japanese: Business level or higher (Must be able to communicate complex technical issues with HQ in Japan and handle professional correspondence with Japanese clients).
・English: Professional working proficiency for local operations and vendor management.
・Client-Facing Skills: Proven experience in B2B sales support or customer service, particularly with Japanese corporate culture and business etiquette.
・Adaptability: Ability to thrive in a small-team environment (4–5 people) where "wearing many hats" and taking initiative are essential.
・Mobility: Willingness to travel to client sites as required by project schedules.
・Timing: Availability to start and undergo handover between July and September.
Pay: $60,000.00 - $90,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
