At Ezee Fiber, our value lies in delivering Speed, Simplicity, and Service in everything we do. We empower our employees to move fast, work smart, and serve customers with excellence. Whether in the field, in the office, or behind the scenes, every team member plays a vital role in helping us provide fast, reliable, and straightforward connectivity solutions to the communities we serve. We are committed to building a culture of accountability, innovation, and customer focus—where everyone contributes to making Ezee Fiber the easiest and most trusted fiber provider in the industry.
We are looking for a detail-oriented and proactive Implementation Coordinator Enterprise to lead and manage end-to-end customer installation projects. This role is ideal for someone who thrives in a fast-paced environment, enjoys cross-functional collaboration, and is passionate about delivering exceptional customer experiences. You’ll oversee every stage of the project lifecycle, ensuring timely execution, clear communication, and continuous performance tracking.
Project Management & Execution
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Lead projects from kickoff to completion, including timelines, scope, scheduling, and coordination with internal/external teams.
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Maintain project plans aligned with service designs and contractual commitments.
Customer Engagement
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Serve as the primary contact for customers throughout the project.
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Clearly communicate milestones, progress, and any dependencies or changes.
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Represent the "Voice of the Customer" internally.
Performance & Metrics
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Track and report key delivery metrics and milestones.
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Support Customer Business Reviews (CBRs) with relevant data.
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Build dashboards and reports to provide visibility into project health and forecasts.
Financial Oversight
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Monitor and manage project budgets.
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Forecast and address any financial gaps, collaborating with relevant teams.
Cross-Functional Collaboration
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Work closely with Sales, Engineering, Product, Procurement, and Field Ops.
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Ensure smooth handoffs and project alignment across departments.
