Partner with the Director of Digital Operations & Governance to execute strategic operational priorities and continuously improve the Digital COE operating model
Lead business transformation initiatives that improve organizational effectiveness, operational maturity, and adoption of new digital capabilities
Partner with Product Management, UX, Technology, Marketing, Commercial, and Business stakeholders to improve and standardize business processes supporting Blueprint and other strategic initiatives
Lead the Blueprint Process Workstream: business readiness, organizational change, process harmonization, and adoption across enterprise transformation initiatives
Develop and execute change management strategies that accelerate adoption of future-state operating models and digital capabilities
Own strategic oversight of COE intake and portfolio management processes; manage and coach the Business Operations Manager, who leads day-to-day execution of intake, governance, and reporting
Partner with the Data Governance Manager and Operations Director to evolve the enterprise data governance vision, operating model, and continuous improvement roadmap
Support continuous improvement of enterprise customer experience measurement through operational insights, reporting, and stakeholder engagement
Build executive dashboards and operational insights that give leadership visibility into portfolio health, Blueprint readiness, and Digital COE performance
Lead, coach, and develop the Business Operations Manager and Data Governance Manager, fostering accountability and continuous improvement
Support annual planning, budget tracking, forecasting, and operational performance reporting in partnership with Finance and Digital leadership
