Overview
Join our dynamic team as a Member Services Representative/Teller, where your enthusiasm and dedication will help create a welcoming environment for our members. In this vital role, you will serve as the first point of contact, providing exceptional customer service while efficiently handling financial transactions. Your proactive approach will support our members’ financial needs, promote our products and services, and uphold the integrity of our financial operations. This position offers an exciting opportunity to develop your skills in banking and financial services while making a positive impact on our community.
Duties
- Greet members warmly and assist with their banking needs in a friendly, professional manner
- Process deposits, withdrawals, loan payments, and other cash transactions accurately using cash handling and cashiering skills
- Promote and upsell banking products and services such as savings accounts, loans, and credit cards to meet member needs
- Manage cash drawer operations with precision, ensuring proper debits & credits, cash management, and reconciliation at shift end
- Detect and prevent potential fraud by monitoring suspicious activity and following established security protocols
- Support loan origination and processing activities by gathering necessary documentation and verifying information
- Build strong relationships with members through personalized service and effective relationship management strategies
- Other duties as assigned
Experience
- Previous experience in banking, retail sales, or customer service preferred, but not required; training provided for the right candidate
- Familiarity with financial software systems used for transactions and account management preferred
- Basic math skills including cash handling accuracy, and 10 key typing proficiency
- Proficient in use of a personal computer and Microsoft Office Products
- Knowledge of sales techniques, upselling strategies, and customer relationship building
- Strong communication skills with an emphasis on active listening and problem-solving abilities
- Strong attention to detail
- Ability to handle sensitive information discreetly, while maintaining compliance with security standards such as fraud prevention protocols
- Must be able to pass a background check and credit check
Join us to be part of a vibrant team committed to delivering outstanding service while advancing your career in the financial industry!
Pay: $16.00 - $20.00 per hour
Benefits:
- 401(k) matching
- AD&D insurance
- Bereavement leave
- Credit union membership
- Dental insurance
- Disability insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Opportunities for advancement
- Paid time off
- Parental leave
- Prescription drug insurance
- Tuition reimbursement
- Vision insurance
Experience:
- bank teller: 1 year (Preferred)
Ability to Commute:
- Georgetown, DE 19947 (Required)
Work Location: In person
