Education: A.A.S in computer science or other related degree or an equivalent combination of education and experience.
Experience: One to three years’ experience with installation, relocation, troubleshooting, repairs and preventative maintenance of desktop devices and software applications.
Knowledge/Skills/Abilities:
All employees are expected to meet/exceed standard core competencies for all jobs. Additional knowledge, skills, and abilities that are required to perform the job are as follows:
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Must possess excellent English written and oral communication skills; ability to interface with clients at all levels.
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Experience working in a large, fast paced, call center environment utilizing VOIP technology.
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Working knowledge of Active Directory, GPO’s, and software deployment.
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Highly proactive; addresses site level issues with appropriate sense of urgency.
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Above average knowledge of Windows 7 and the system registry
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Must be a strong team player with a positive attitude and tenacity to complete the mission
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Quickly learn and communicate new technologies
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Proven ability to troubleshoot, install, and support the following: PC hardware, commercial and custom software suites, network connectivity for data, voice, Ethernet, and WIFI, image creation and deployment, IP phones, laptops, tablets, smartphones, and printers.
Specialized Training and Certifications: • A+ certification required; MCP desired.
