Overview
We are seeking a highly technical and strategic IT Manager to lead our IT operations in Cypress, CA. This role combines deep hands-on networking expertise with strong leadership capability to drive infrastructure reliability, global connectivity, and operational excellence.
The ideal candidate is both a technical leader and an operational strategist—someone who can architect and troubleshoot complex network environments while managing distributed teams across regions (including Taiwan). This individual will play a critical role in ensuring high availability, secure infrastructure, and seamless cross-regional collaboration.
Key Responsibilities
· Lead the Cypress IT department, including team management, performance oversight, and strategic direction
· Define and execute IT roadmap aligned with business goals and global operations
· Architect, configure, and maintain LAN/WAN networks, including routing, firewall policies, and traffic optimization
· Serve as the highest escalation point for complex infrastructure and network issues
· Ensure reliable and secure global connectivity, including site-to-site VPNs and intranet systems across regions
· Lead incident response efforts and drive root cause analysis (RCA) with structured documentation and preventative actions
· Partner with DevOps teams to support cloud infrastructure, DNS architecture, and core services
· Manage IT vendors, contracts, and SLAs (e.g., ISPs, Office 365, DNS, email services)
· Oversee IT asset lifecycle and procurement processes
· Develop and enforce IT security policies, including access controls, firewall rules, and compliance standards
· Implement and maintain IT service management frameworks (e.g., ITIL)
Required Qualifications
5–10 years of experience in IT operations and network engineering
Minimum 2+ years in an IT management or supervisory role
Bachelor’s degree in Computer Science, Information Technology, Network Engineering, or related field
Technical Expertise
· Strong understanding of TCP/IP, subnetting, and routing protocols
· Hands-on experience with IPv4/IPv6 environments (deployment, migration, troubleshooting)
· Proven experience configuring firewalls and routers (Cisco, Palo Alto, Fortinet, Juniper, Meraki)
· Strong troubleshooting capability for complex and intermittent network issues
· Experience with enterprise systems (Office 365, email routing, DNS architecture)
· Familiarity with cloud platforms (AWS, Azure, or GCP)
Leadership & Operations
· Experience managing globally distributed teams (US and APAC time zones)
· Proven ability to mentor, evaluate, and scale technical teams
· Experience managing IT budgets, procurement, and project delivery
· Familiarity with ITIL or similar service management frameworks
· Experience with disaster recovery and business continuity planning
Key Traits for Success
· Strong cross-cultural communication and leadership skills
· Structured, process-driven approach to IT management
· Ability to translate complex technical concepts into business impact
· High ownership and accountability for systems reliability and team performance
· Strategic mindset with hands-on execution capability
Technical Depth Expectations
· Network architecture design (LAN/WAN, VPN, routing)
· Firewall configuration and security policy enforcement
· Cloud infrastructure and DNS management
· Incident response and root cause analysis
· Enterprise system administration (O365, email, identity systems)
What Success Looks Like
· Highly reliable and secure network and infrastructure environment
· Seamless connectivity between global offices (US and Taiwan)
· Reduced downtime through proactive monitoring and rapid incident resolution
· Strong team performance with clear accountability and growth
· Well-managed vendor relationships and optimized IT spend
· Scalable IT systems that support business growth and global operations
职位类型：全职
薪资： $130,000.00至$150,000.00（每年 ）
福利:
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Work Location: 现场办公
