The Bob Ross Auto Group is seeking a high-motivated, driven Buick-GMC Service Advisor to join our team. In this role, you will drive a remarkable customer experience through assessing client needs and making recommendations on their vehicle's service or repair. As a Service Advisor at Bob Ross Buick-GMC, you will drive a remarkable customer experience through assessing client needs and making recommendations on their vehicle's service or repair. The ideal candidate for this position is a skilled communicator and relationship builder, with experience as a Service Writer, Service Consultant, or Service Advisor or similar role.
The Bob Ross Auto Group has grown to be one of the most respected family-owned automotive groups in the region. We are proud to have provided over 50 years of dedicated service to the Miami Valley community and have been the recipient of numerous national recognitions for business excellence in customer service, ethics, and diversity. It is our core goal to deliver excellent customer experience at every turn. From sales, to service, parts, and beyond. At the Bob Ross Auto group, we attract, nurture growth, and retain the most talented people in the automotive industry through cultivating a high-quality work environment where team members can flourish. Our team truly sits in the driver seat in delivering an unparalleled experience to customers each and every visit.
Our team members receive:
- A Competitive Pay and Commission Structure
- Paid Time Off and Company-Paid Holidays
- Affordable Health, Dental, Vision, and Life/Disability Benefits
- Company-Paid Life Insurance Policy
- Retirement Savings Plan with Company Match
- Opportunity for Professional and Personal Growth
- Paid Professional Development, Paid Training
- Employee Discounts on Vehicles, Parts, and Service
- Perks such as Free Event Tickets and Third-Party Discounts
In this role, you will:
- Establish a positive rapport with customers concerns to ensure the best service experience is provided from start to finish
- Deliver an explanation to the customer of the repair(s) and/or service(s) recommended, and skillfully maneuver customer objection through product knowledge
- Proactively communicate with the customer and the service team on the status of all repair orders
- Maintain remarkable working relationships with customers to encourage retention and new referral business
- Ensure customer expectations are exceeded and all service needs have been addressed
- Utilize robust, modern fixed operations technology to improve efficiency, sales, and communication
To be considered for this role, you should:
- Have at least one year of similar experience
- Reynolds and Reynolds experience preferred
- Have a high school diploma, or equivalent (GED)
- Possess a positive driving record (no more than 3 points)
- Excellent skills in utilizing technology to increase sales
- Effective communication skills
- Demonstrate time-management and organizational skills
The Bob Ross Auto Group and our associated companies are proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected status. We celebrate diversity, cultivate inclusion, and ensure accessibility for all team members and candidates!
Job Type: Full-time
Pay: $60,000.00 - $120,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Employee assistance program
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Referral program
- Vision insurance
Shift:
Work Days:
- Monday to Friday
- No weekends
Work Location: In person
