General Manager
Boutique Pet Resort and Spa | Louisville, KY | Full-Time, On-Site Salary: $55,000–$75,000/year (DOE)
About Us
[Business Name] is a growing pet boarding and daycare facility in Louisville, KY, committed to providing a safe, clean, and welcoming environment for pets and their owners. We're looking for a hands-on General Manager to lead daily operations and help us deliver a great experience for every client and animal that walks through our doors.
Position Overview
The General Manager will be responsible for the day-to-day leadership of the facility, ensuring smooth operations, high service standards, and a well-supported team. This is an on-site leadership role — you'll be present, engaged, and available to staff and clients throughout the business day, not managing from a distance.
Responsibilities
- Oversee daily facility operations, including staffing, scheduling, and service quality.
- Lead, train, and support front-line staff to maintain high standards of pet care and customer service.
- Handle customer inquiries, concerns, and escalations professionally and promptly.
- Monitor facility cleanliness, safety, and compliance with health and safety standards.
- Manage inventory and ordering of supplies as needed.
- Track key operational metrics (occupancy, staffing costs, customer satisfaction) and report to ownership.
- Assist with hiring and onboarding of new staff.
- Coordinate with ownership on budgeting, planning, and business priorities.
- Step in to support hands-on pet care or front-desk operations when needed.
Qualifications
- 2+ years of management or supervisory experience, ideally in pet care, hospitality, or a service-based industry.
- Strong leadership, communication, and organizational skills.
- Comfortable working with animals and knowledgeable about (or willing to learn) pet care/safety best practices.
- Ability to handle a fast-paced environment and make sound decisions independently.
- Reliable, punctual, and able to be on-site during regular business hours.
- Basic proficiency with scheduling and business software (POS systems, scheduling tools, etc.) a plus.
Schedule
This is a primarily on-site, full-time role during regular business hours. Weekend availability may occasionally be needed to support the team, though this role does not include regularly scheduled weekend shift coverage (staffed separately).
Compensation & Benefits
- Salary: $55,000–$75,000/year, based on experience.
- PTO, employee discounts
How to Apply
Please submit your resume and a brief note about your management experience and why you're interested in this role.
Pay: $55,000.00 - $75,000.00 per year
Benefits:
- Employee discount
- Paid time off
Work Location: In person
