Summary:
The Parts Manager is responsible for running a profitable and efficient Parts department that meets strategic and operational goals and objectives.
Responsibilities:
- Directly responsible for the day-to-day operations of the Branch Parts Department
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Ensures the strategic and operating goals and objectives of the Parts Department are met while meeting established profit targets
Duties:
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Prepares operating and capital budgets for the Parts department, reviews on a regular basis and takes corrective action as needed
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The Parts Manager develops and implements an effective sales and marketing plan which meets department sales and profit targets while supporting company goals and objectives
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Consistently performs external environmental scans of truck parts market and adjust sales and marketing strategy accordingly to meet target goals and objectives
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Manages and controls the parts inventory level, ensuring an adequate inventory and efficient use of warehouse space
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Reviews department expenditures for accuracy, reconciles with vendor statements and provides payment authority
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Develops and maintains knowledge base of the retail and wholesale truck parts market
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Establishes and fosters relationships with outside sales representatives, vendors and parts suppliers
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Promotes effective communication between department and all other Branch departments to best serve customers’ needs
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Reviews vendor products, determines which lines to carry and negotiates profit margin
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Analyzes sales territory and customer purchase trends to develop effective strategies to build parts route sales base and overall profitability
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Interviews and hires parts department personnel
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Monitors computer inventory system for high and low usage items to optimize warehouse parts storage
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Trains and appraises parts employees to ensure acceptable productivity and adherence to company goals and policies
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All other duties as assigned
Education, Skills, Experience:
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Associate's degree (AA) in a technical field or comparable work experience; Bachelor’s degree preferred
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3 - 5 years heavy duty parts sales or related experience with supervisory experience preferred
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Management skills to include strategic plan development, decision making abilities and program implementation
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Ability to display extensive product knowledge to customer and staff to assist with purchase decisions
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Supervisory skills in coaching, training and motivating subordinates to reach established department goals
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Must be highly organized, detail-oriented and results driven
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Ability to prioritize and handle numerous tasks simultaneously
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Ability to work well under pressure while assisting a wide variety of customers (both internal and external) and fostering relationships with key industry contacts
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Excellent written and oral communication skills
- Computer, mathematical and customer service skills
Work Environment, Physical Demands:
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Ability to sit, stand, bend, kneel, stoop and lift/move up to 75 lbs. on a regular basis
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Ability to work in a dealership environment to include 8 - 12-hour days with frequent exposure to weather elements
CSM Job Standards Accountabilities:
Customer Focus: Actively looking for ways to identify customer needs. Then efficiently and effectively addressing those needs.
Communication - Visual and Verbal: Listening, speaking, and signaling so others can understand. Communicate in spoken English well enough to be understood by others.
Teamwork: Working cooperatively in a professional demeanor to complete work assignments.
Health, Safety, and Security: Recognize and mitigate safety hazards including hazardous materials, environmental hazards, and accident conditions on a construction site. Follow appropriate security procedures.
Scheduling and Coordinating: Making arrangements that fulfill all requirements as efficiently and economically as possible.
Problem Solving/Decision-making: Being open to change and to considerable variety in the workplace. Understanding the importance of learning new information for future problem solving and decision making.
Adaptability and Lifelong Learning: Being open to change and to considerable variety in the workplace. Understanding the importance of learning new information for future problem solving and decision making.
Note: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
