Overview: In the role of Inside Sales Representative (ISR) at Mike's Westside Rental, you will be instrumental in addressing the requirements of our customer base by serving our walk-in, call-in clients as well as processing orders from our Outside Sales Team. You will be accountable for multiple branch operations, which encompass in-branch equipment rentals, customer engagement, and collections. Your main objective will be to actively enhance the branch's revenue through equipment rentals, all while delivering outstanding customer service.
The Job:
*Proactively address and resolve inquiries from customers.
*Manage the processing of rental quotes, reservations, contracts, and invoices in accordance with company policies and procedures.
*Working to help coordinate the scheduling of equipment delivery and pickup.
*Assist and support fellow ISRs where necessary.
*Serve as a dependable partner to OSRs (Outside Sales Representatives).
*Maximize revenue through exceptional customer service for all current orders.
*Conclude sales transactions for both incoming and outgoing calls.
*Offer customers expert guidance on the selection, operation, and maintenance of various equipment types.
*Oversee and monitor the daily collection and return of equipment.
*Provide support to all MWR team members where needed.
Requirements:
*High School or GED required, Associates Degree upward preferred.
*Possession of a valid driver's license with a satisfactory driving history.
*Construction/Industrial Equipment knowledge required
*1+ year experience preferred but will train the right candidate.
*Experience with Point of Rental is a plus.
*Demonstrated capability to manage multiple tasks in a dynamic environment.
*Exceptional skills in customer service, collaboration, and both verbal and written communication are essential.
*A strong commitment to safety.
General Physical & Environmental Requirements
- Ability to work outdoors and indoors in varying weather conditions common to Texas, including heat, cold, wind, rain, humidity, and dust
- Ability to stand, walk, bend, stoop, kneel, crouch, climb, and work in physically active environments for extended periods
- Ability to safely lift, push, pull, and carry equipment, tools, and materials with or without reasonable accommodation
- Ability to use hands repetitively to handle, grip, manipulate tools, controls, and equipment
- Ability to work around moving machinery, vehicles, loud noise, fuels, oils, grease, solvents, and other common construction rental hazards while wearing required PPE
- Ability to maintain visual and auditory awareness for safety-sensitive environments
- Ability to perform essential functions of the job with or without reasonable accommodation in accordance with the ADA
Benefits:
*Medical/Dental/Vision Insurance
*Paid Time off
*Employee discount
*Professional development assistance
Note: This role is classified as Safety Sensitive in accordance with our policies and procedures.
Join us in this exciting opportunity where your expertise will make a significant impact on our operations!
Job Type: Full-time
Pay: $22.00 - $28.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- Are you referred by a current MWR employee and if so, who?
Experience:
- Customer service: 3 years (Required)
- Construction Equipment Knowledge: 2 years (Preferred)
Work Location: In person
