The Patient Acquisition Specialist is a high-impact, sales-focused role within the Patient Scheduling Office (PSO), responsible for converting inbound inquiries into booked appointments for our men's health medical practices. This position goes beyond traditional scheduling—you are expected to sell the appointment, overcome objections, and close every viable caller.
This is not a passive scheduling role—success in this position requires confidence, professionalism, and the ability to influence decision-making. Patient Acquisition Specialists are expected to overcome objections, build urgency, and confidently “ask for the appointment” to ensure strong booking outcomes. Strong performers have the potential to earn up to $100,000 annually!
$24 - $28 an hour+ up to a $48,000 a year in bonus potential
The ideal candidate is bilingual (English & Spanish), patient-focused, detail-oriented, and comfortable working in a fast-paced, performance-driven environment, with a strong ability to balance empathy and sales effectiveness. If you are comfortable asking for the sale, handling rejection, and pushing conversations forward to a clear outcome, while working for a high growth company that really cares about its staff—this role is for you.
Duties and Responsibilities:
- Field inbound calls and respond to web leads with the primary goal of converting inquiries into scheduled patient appointments
- Confidently guide conversations using scripted call flows while adapting naturally to patient needs
- Actively promote services and encourage patients to book appointments by building value and urgency
- Overcome objections related to cost, timing, uncertainty, and hesitation using proven sales techniques
- Ask for the appointment and effectively close calls with a confirmed booking whenever appropriate
- Deliver a Five-Star patient experience while balancing empathy with results-driven performance
- Accurately document all interactions in scheduling systems and maintain up-to-date patient records
Job Type: Full-time
Benefits:
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Up to $4,000 monthly bonus potential
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401(k)
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401(k) matching
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Dental insurance
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Health insurance
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Life insurance
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Paid sick time
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Paid time off
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Vision insurance
Schedule:
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Monday - Friday or Sunday - Thursday. Possible rotating Sundays; hours can range from starting as early as 7:30am EST and ending as late as 7:00pm EST.
Work Location: In person
Experience
Minimum of 1 year of experience in scheduling, administrative, customer service, or phone sales roles (healthcare preferred)
- Strong closing skills—you are comfortable asking for the appointment on every call
- Skilled in handling objections and turning “no” into “yes”
- Competitive, goal-oriented, and motivated by performance metrics
- Clear, confident, and persuasive communication style
- Strong multitasking and organizational skills
- Prior phone-based sales experience strongly preferred
Skills and Competencies
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Bilingual - Fluent in both English and Spanish
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Strong communication, persuasion, and closing skills
- Ability to confidently guide conversations and ask for commitment
- Happy, welcoming, and can-do attitude with patients and co-workers
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Must exhibit compassion for prospective patients and those we work with
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Ability to manage multiple priorities in a fast-paced, high-volume environment
- Comfortable working in a performance-driven, metrics-focused role
- Computer proficiency, including Microsoft Office Suite and strong keyboarding skills
- Ability to effectively interact with physicians, patients, and other staff member
