Join the FrontStreet Team!
FrontStreet Facility Solutions is growing, and we're looking for an experienced Client Team Senior Coordinator to join our Repairs & Maintenance team in Bohemia, Long Island.
We're looking for someone who understands facility maintenance and repair services, is comfortable juggling multiple priorities, and can troubleshoot problems while delivering outstanding service to both customers and vendors.
Just as important, we're looking for someone who enjoys being part of a team. FrontStreet is a collaborative, energetic workplace where people take pride in what they do, support one another, and celebrate successes together. If you're looking for a company where you can work hard, have fun, and truly feel like part of the team, we'd love to meet you.
Why FrontStreet?
- Fun, team-oriented workplace where successes and milestones are celebrated
- Company culture built around teamwork, collaboration, and pride in what we do
- Paid training with opportunities for professional growth
- Medical, dental, and vision insurance after 30 days
- Paid time off (PTO) and company holidays
- 401(k) with company match
- Life insurance
- Parental leave
- Employee referral program
What You'll Do
- Receive, coordinate, and follow up on facility repair and maintenance work orders
- Manage approximately 25–50 work orders per week, prioritizing requests based on urgency
- Troubleshoot service requests and determine the appropriate vendor or contractor needed
- Dispatch and coordinate vendors for repair and maintenance services
- Communicate with customers and vendors via phone and email, providing timely updates
- Monitor both emergency and non-emergency service requests
- Review vendor proposals and prepare customer quotes for supervisor review
- Track work orders, updates, and follow-up activity using FrontStreet's work order management system
- Help resolve customer issues and recognize when escalation is needed
- Maintain accurate records and documentation
- Collaborate closely with teammates to ensure customer requests move efficiently from start to completion
What We're Looking For
- 2+ years of experience in facilities maintenance coordination, facilities dispatch, repair/service coordination, or a similar role
- Working knowledge of facility maintenance and repair trades
- Strong computer skills with the ability to quickly learn new software and systems
- Ability to troubleshoot issues and determine appropriate next steps
- Excellent organizational skills with the ability to manage multiple priorities
- Ability to remain calm and productive in a fast-paced, high-volume environment
- Clear, professional communication skills by phone and email
- Strong attention to detail and follow-through
- Team-oriented with the ability to work collaboratively in an office environment
- Proficiency with Microsoft Office, including Word, Outlook, and Teams
- High school diploma or GED required
Schedule
Full-time, Monday through Friday, 9:30am - 6:00pm.
One late shift per week is required: 10:30am - 7:00pm.
A minimum of four weekend shifts per year is also required.
This is an in-office position in Bohemia, NY.
Pay: $24.00 - $26.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Vision insurance
Application Question(s):
- Are you able to work full-time, in person, at our Bohemia office?
- Are you proficient with Microsoft Office and comfortable learning new computer systems?
- Do you understand that the pay range for this position is $24.00 - $26.00 per hour, based on experience?
Experience:
- Microsoft Excel: 2 years (Preferred)
- Facilities maintenance: 2 years (Preferred)
Ability to Commute:
- Bohemia, NY 11716 (Required)
Work Location: In person
