Responsibilities
As an Automotive Dealership Parts Counterperson, you will be responsible for assisting customers and technicians with their parts needs. Key responsibilities include:
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Customer Assistance:
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Respond to customer inquiries in person, over the phone, and via email.
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Identify and recommend the correct parts and accessories for customers and technicians.
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Process parts orders and ensure prompt and accurate fulfillment.
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Inventory Management:
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Maintain accurate stock levels and notify management of reorder needs.
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Receive and stock incoming parts shipments in designated areas.
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Perform regular inventory checks and audits to ensure accuracy.
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Collaboration and Support:
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Work closely with service technicians to provide parts needed for repairs and maintenance.
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Assist with pulling and staging parts for work orders.
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Coordinate with vendors and suppliers to track and expedite special orders.
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Documentation and Compliance:
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Process invoices, returns, and warranty claims accurately.
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Adhere to dealership policies and manufacturer guidelines.
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Customer Experience:
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Ensure excellent customer service by maintaining a professional and friendly demeanor.
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Address and resolve customer concerns promptly and professionally.
Qualifications
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Previous experience as a parts counterperson or in a related automotive role preferred.
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Strong knowledge of automotive parts and components.
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Proficiency with parts inventory and dealership management software (e.g., CDK/ADP).
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Excellent communication and customer service skills.
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Ability to multitask and work in a fast-paced environment.
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High school diploma or equivalent.
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Valid driver’s license with a clean record.
Benefits include:
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Medical, dental, and vision insurance (eligible after 60 days, per plan terms)
- Employee-paid life insurance coverage option
- 401(k) retirement plan (eligible after 90 days, with employer matching available after 1 year of employment, per plan terms)
- Paid Time Off (PTO) accrual begins after 60 days of employment; accrual rates based on tenure and Company policy
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6 paid holidays per year (eligible after 30 days of employment, per plan terms)
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Employee Vehicle Purchase Program
- Employee Referral Bonus Program
Additional Benefits & Compensation Opportunities:
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Paid Acura training and certification opportunities
- Consistent workflow with strong receptionist and technician support
- Opportunities to transition into other roles
