We can’t wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow.
At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable leader to join our team as a People Operations Lead on the Human Resources Information System (HRIS) and Strategy team. This position is responsible for leading the daily operations of the People Operations team, ensuring the accurate and timely processing of high-volume HR transactions across the team member lifecycle. This role oversees operational service delivery; develops and maintains standardized processes and policy; monitors performance and quality metrics; and provides coaching and development to team members. The successful candidate will partner closely with HRIS and Functional subject matter experts (SMEs) (compensation, payroll, benefits, etc.) to ensure transactions are processed accurately, service levels are met, and operation processes are continuously improved. This role serves as the primary escalation point for transaction processing issues and drives operational excellence through standardization, documentation, training, and continuous improvement initiatives. The position reports to the HRIS Manager.
Essential Duties:
Lead, coach, develop, and manage a team of People Operations Specialists
Establish performance expectations and monitor productivity, quality and service level agreements
Partnering with HRIS manager, provide ongoing coaching, feedback and career development opportunities, as well as corrective actions when necessary
Support workload balancing, resource planning, and prioritization of team activities to meet operational demands and business needs
Oversee the execution of Human Capital Management (HCM) transactions, including hires, job changes, organizational assignments, compensation changes, leave transactions, worker data updates, terminations, and other team member lifecycle activities
Ensure transactions are processed accurately, timely, and in accordance with established service level agreements, policies, and procedures
Monitor daily work queues; review, investigate, and resolve escalated transaction issues, data discrepancies, and operational challenges; support prioritization of workload based on business needs
Ensure compliance with internal controls, policies and audit requirements
Develop, document, maintain, and govern standard operating procedures, policies, work instructions, and operational processes to ensure clear ownership, consistency, and adherence across the organization
Identify opportunities to improve efficiency, eliminate manual effort, and standardize processes
Lead operational process improvement initiatives and support implementation of new processes
Partner with HRIS on system enhancements, testing, and deployment readiness
Analyze operational, quality, and workload trends and recommend solutions to improve service delivery
Collaborate with HRIS and Functional SMEs to resolve operations issues
Ensure clear ownership and adherence to defined operational processes
Support organizational change management activities related to new systems, processes, procedures, and operational initiatives
Serve as a subject matter expert on operational workflows, transaction execution, and People Operations processes
Monitor operational metrics, service levels, workload trends, and performance against established goals and service commitments
Conduct quality reviews and audits to ensure transaction accuracy and compliance within the HCM system of record
Prepare and distribute operational reports, dashboards, audit results, and performance outcomes
Drive corrective actions and process improvements based on audit findings and operational trends
Job Qualifications and Competencies:
Strong knowledge of HR operations, employee lifecycle processes, and transaction management
Demonstrated experience building, documenting, and improving operational processes and policy
Ability to manage competing priorities in a high-volume environment
Strong analytical, organizational, and problem-solving skills
Excellent verbal and written communication skills
Ability to build partnerships across multiple functional teams
Experience managing service levels, quality standards, and operational metrics
Strong attention to detail and commitment to data accuracy
Ability to handle confidential information with discretion
Preferred Qualifications:
Bachelor's degree in Human Resources, Business Administration, or another related field
Supervisory or leadership experience within HR Operations, Shared Services, HRIS, or Payroll
Experience with Workday HCM
Experience managing employee lifecycle transactions in a centralized service model
Experience with process improvement methodologies and operational excellence practices
Advanced Microsoft Excel and reporting skills
Experience with case management, knowledge management, or ticketing systems
Work Environment:
Physical Requirements:
The above statements provide a brief description of the general nature of work performed and are not intended to be a complete list of responsibilities, duties, and skills required for this position. Duties and expectations are subject to change as needed.
Employment is contingent upon a clear driving record, 10-year Criminal History Records Check, and drug screen as required. We also require proof of high school or GED completion. Minimum 18 years of age.
Benefit package includes paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network. Medical and dental available.
Starting Rate:
$50,000.00/Annual Salary - 78,000.00/Annual Salary (Based on locale and experience)
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
In addition to a competitive salary, we offer bonuses awarded in accordance with company policies and applicable criteria.
Job Application Deadline:
August 12, 2026
