Job description:
The front office staff are responsible for answering incoming calls, patient check-in, patient check-out, updating demographics and insurance, insurance verification, scanning, collecting copays and balances, giving appropriate paperwork to patients arriving at the office, faxing as needed, distribution of paperwork to appropriate locations in the office, backing up call center with overflow calls, scheduling appointments and more.
Duties:
- Greeting patients and families with warmth and a smile
- Answering phones
- Check in and check out patients for appointments
- Verify insurance eligibility
- Processing incoming faxes to appropriate departments
- Collect co-pays and past due balances
- Scheduling appointments
- Correct input of intake paperwork at check-in entering patient demographics, etc.
- Reconcile balance of credit cards and cash
- Always demonstrate service excellence
- Other duties as assigned
Skills:
- Excellent verbal and written communication skills
- Ability to communicate with employees at all levels of the organization
- Excellent phone etiquette
- Excellent attention to detail
- Proper presentation and facilitation skills
- A demonstrated commitment to high professional ethical standards and a diverse workplace
- Ability to adapt to a fast paced continually changing business and work environment while managing multiple priorities
- Excellent communication and interpersonal skills
- Compassionate and able to handle stress
Make a difference from the moment patients walk through our doors. As a Medical Front Office Professional, you'll play a key role in delivering exceptional patient care while growing your career in a supportive, inclusive healthcare environment.
Pay: From $19.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
