Description:
Tanner Clinic has an immediate openings for Patient Services Representative.
Location: Roy
Hours: Various hours and days
Essential Job Responsibilities:
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Greet patients in a warm, friendly, and prompt manner
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Gather patient and insurance information efficiently and accurately
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Collect and process co-pays from the patient at the time of service
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Generate fee slips with accurate physician information and obtain signatures on all legal documents when necessary
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Answer telephones, screen calls, take messages, and provide information to the appropriate source
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Enter patient data into the EHR system
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Direct and escort patients to physician offices
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Provide information to patients about how to make an appointment
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Assist patients with the use of wheelchairs and wheel them to the appropriate doctor’s office if needed
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Monitor the work area to ensure that it remains safe, secure, and well-maintained
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Work urgent care hours if required
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Other duties as assigned
Requirements:
Education: High school diploma or equivalent preferred
Experience:
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Exceptional interpersonal skills with the ability to establish immediate rapport with patients
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One year of experience in customer service or reception in a health care environment preferred
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Previous healthcare experience and/or familiarity with medical terminology helpful
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Experience with business office equipment (credit card machines, fax machines, printers, etc.) preferred
Performance Requirements:
Knowledge:
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Knowledge of basic computer skills
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Knowledge of basic mathematics skills
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Knowledge of individual responsibilities to accurately direct callers
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Knowledge of medical terminology and organization services
Skills:
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Skill in using multi-line phone system, including transferring calls
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Skill is providing excellent customer service
Abilities:
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Ability to get appropriate information to route calls to the appropriate person
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Ability to calms, or defuses irate callers and patients by working with them to identify concerns and properly directs calls
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Adequate hearing to answer phone and speak with patients
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Ability to speak clearly and loudly enough to be heard by callers and patients
Equipment Operated: Standard office equipment including computers, fax machines, copiers, printers, telephones, etc.
Work Environment: Position is in well-lighted office environment.
Mental/Physical Requirements: Involves sitting approximately 90 percent of the day, walking or standing the remainder.
