Cemetery Sales and Services Representative

City of Redlands, CA -
Redlands, CA

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Job Details

Full-time
$63,969 - $77,755 a year
3 days ago

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance

Qualifications

Product marketing
High school diploma or GED
Driver's License
Business operations
Marketing

Full Job Description

****Only the first 100 applications will be accepted****

Are you a compassionate, people-focused professional who enjoys making a meaningful impact? As a Cemetery Sales & Services Representative, you'll help individuals and families make important pre-planning and memorial decisions with care, empathy, and professionalism. More than a sales role, this is an opportunity to provide comfort, build trusted relationships, and make a difference while enjoying a rewarding career with unlimited earning potential.

Under direction of the Cemetery Manager, performs sales, organizes services, maintains records, and assists with operations of the Hillside Memorial Cemetery.

Examples of Duties

Serves as a liaison to funeral directors and the public in the arrangement of cemetery services, including product sales presentations, coordinating burial services, and coordinating memorial installations and inscription requests;
Presents product options to client families at a level to achieve a minimum pre-set sales target;
Makes recommendations to increase sales and cemetery profitability;
Assists families with the selection of appropriate and desired merchandise and/or services;
Maintains complete knowledge of all products and services available to client families and explains the differences and benefits of each;
Executes and finalizes all financial arrangements for purchases of merchandise, services, and property selected by the client; secures payment in accordance with City policy;
Ensures all required paperwork is completed timely and accurately;
Maintains knowledge of applicable City policies and procedures and ensures they are carried out at all times;
Collects money, issues receipts, updates, and maintains all cemetery records;
Locates gravesite boundaries, oversees the burial process, and coordinates the installation of markers;
Answers a variety of inquiries made by phone or in person, including resolution of difficult and/or sensitive complaints or issues;
Attends cemetery services as needed to ensure high levels of customer service;
Prepares forms and provides suggestions to improve procedures and operations;
Plans, organizes, and participates in cemetery special events as assigned;
Assists with presentations as needed; and
Performs other related duties as assigned.

Qualifications

Education:

High School diploma or equivalent and some college level coursework.
An Associate's Degree or equivalent is highly desirable.

Experience:

Three years of increasingly responsible experience focusing on sales and including customer service, marketing and business operations, preferably in a cemetery setting.

Licenses:

Possession and maintenance of a valid California Driver's License.

Special Requirements:
Essential functions and duties require the following physical abilities and work environment:

Ability to work in a standard office environment, travel to different sites and locations;
Ability to sit, stand, walk on uneven ground, kneel, reach, crouch, stoop, squat, twist, and climb;
Exposure to heat, noise, and outdoors; and
May frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

Benefits associated with this position include:

Medical Insurance – City pays between $800 and $2,100 /mo for employees and eligible dependents, depending upon level of coverage;
Dental Insurance – City pays monthly premium for employees and eligible dependents; 2 plans
Vision Reimbursement – up to $300 per year
State Disability Insurance
Life Insurance - $25,000
Accidental Death & Dismemberment - $25,000
The City participates in Social Security
Vacation Leave – 80 hours accrued in first year
Sick Leave – 96 hours annually
14 Paid Holidays per year
2 Floating Holidays per year
20 hours of Additional Floating Holidays per calendar year
Credit Union
Employee Assistance Program
Tuition Reimbursement Program - $2000 per fiscal year
Certification Pay - 3% for select positions
Shift Differential Pay - 5% (subject to the terms of the Teamsters MOU)
Unform Allowance for select positions
Public Employees Retirement System (PERS) – 2% @ 55 for employees who are considered a "classic" member of Cal PERS or a current member of another California public retirement system who is hired on or after January 1, 2013.
Public Employees Retirement System (PERS) – 2% @ 62 for an employee who becomes a "new" member of Cal PERS for the first time on or after January 1, 2013 and who was not a member of another California public retirement system prior to that date; employee contributes half of the contribution rate.

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