Description:
The fast-paced team at Feldmar Watch Company, Inc. is looking for a Technical Services Manager. This position is responsible for the management and development of the watchmaking department at Feldmar Watch Company, Inc. This includes the harmonization of the services for all watches according to defined targets, standards, policies and procedures. In addition this position will provide technical support to our customer service administration and other departments.
Responsibilities:
- Daily organization and management of the watchmaking department
- Oversees the technical training department for all programs (internal and external)
- Ensure that qualitative and quantitative targets are constantly met. Improve productivity and quality. Planning, delegation and control of work
- Develop the workshop by coaching co-workers and encourage individual development. Apply lean structures and training to maximize efficiency of employees. Evaluate the work of the watchmakers to improve the overall quality of the services provided and keep comeback services to an absolute minimum
- Administration, analysis & reporting about the performance of the department (i.e. volume, quality, lead times & cost). Daily monitoring of output, correctness of all repair statuses, and forecast short and mid-term required capacity and planning
- Develop long term and mid-term strategy and development plans to further improve efficiency and effectiveness of the department
- Ensure compliance to Feldmar Watch Company, Inc. standards, policies, procedures and guidelines and the maintenance/upkeep of them including health & safety standards
Requirements:
- Excellent knowledge of and experience with mechanical watches (including chronograph and other complications)
- Minimum 5 years of relevant experience managing a workshop department of a similar size
- High degree of organization and follow-through
- High attention to detail
- Good communication skills
EOE M/F/D/V
To apply, please send your resume to [email protected].
