The Member Services Representative will be responsible for creating an exceptional member experience for our fitness center in Austin, TX. This position will be the face of the fitness team and will play an integral in facilitating a positive experience for all who walk in the door.
Shifts available:
- Weekends
- Friday 4pm-8pm
- Saturday 8am-1pm and 1pm-6pm
- Sunday 9am-1pm and 1pm-6pm
Job Responsibilities include (but may not be limited to):
- Greeting current members, prospective members and guests, providing exceptional customer service
- Checking members into the system
- New member registration
- Taking prospective members on tours
- Facilitating updates to member’s accounts
- Answering phone calls in a professional manner and assisting callers with a variety of questions
- Responding to member questions and concerns in a timely and professional manner and elevate to the fitness center team
- Assisting with cleaning duties and towels
Qualifications/Requirements
- Service background preferred
- Basic computer proficiency
- Upbeat and positive attitude!
- Punctuality and reliability is a must
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations
Job Type: Part-time
Pay: $14.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
Work Location: In person
