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TEMP - Manager, Venue Transport

Transportation Management Services Inc -
Kansas City, MO

Job Details

Temporary | Contract

Qualifications

Staff supervision
Managing logistics operations teams
Team supervision
Volunteer management
Operations coordination planning
Managing transportation projects
Leading team collaboration initiatives
Venue risk management
Parking management
Workforce management
Staffing management
Operations planning
Stakeholder relationship building
Stakeholder management

Full Job Description

TEMP - Manager, Venue Transport

Company Name: Transportation Management Services Inc. (TMS)

Position Type: Fixed Term Contract (June - July/August)

Reports to: Senior Manager Venue Transport

Location: Kansas City, Missouri, United States

POSITION OVERVIEW:

We are seeking an experienced Manager, Venue Transport to lead the planning and delivery of a world-class transportation operation for a major international sporting event. This is a fast-paced and dynamic leadership role, ideal for professionals with a passion for large-scale event transport operations.

As a pivotal member of the transport leadership team, you will oversee the implementation of Venue Transport Operations at a specific site, ensuring operational excellence through comprehensive planning, testing, and readiness programs. Your work will be critical to building and validating preparedness, enabling seamless transport operations that meet the highest international event standards.

All applicants must be legally authorized to work in the United States.

KEY RESPONSIBILITIES:

Transport Planning & Delivery –Develop and implement the Venue Transport Operational Plan (VTOP) to ensure safe, efficient, and timely movement of the different Client Groups.
Operational Management –Oversee all transport operations during event days, including public transport connections, shuttle services, parking, taxi/rideshare areas, and accessible transport.
Stakeholder Coordination –Liaise with government agencies, transport operators, traffic management contractors, security, and venue management to ensure integrated planning.
Staff & Contractor Oversight –Recruit, train, roster, and manage transport staff, including supervisors and ground staff, ensuring adherence to service standards.
Customer Experience –Ensure a positive journey for all guests by maintaining clear signage, efficient loading/unloading areas, and professional staff interactions.
Contingency & Incident Management –Prepare contingency plans for delays, weather events, or disruptions, and coordinate real-time responses during incidents.
Monitoring & Reporting –Track operational performance using transport management systems, prepare post-event reports, and recommend improvements.
Safety & Compliance –Ensure all operations meet relevant transport regulations, health and safety requirements, and venue-specific policies.
Liaise with – the Senior Transport Manager, the Transport Operations Centre (TROC),security, and LATMP/VAPP teams
Lead and attend meetings - always representing TMS with the highest standard. Ensure timely response to all communications and maintain all documentation in company files and folders and sharing key documentation as required
Flexibility in working hours – no two days are the same. Be willing to work flexible and extended hours throughout the event period

SKILLS & KNOWLEDGE:

Strong understanding of Venue transport operations, multi-modal transport systems and crowd flow management.
Excellent leadership and team management skills in high-pressure, time-critical environments.
Effective stakeholder engagement and relationship-building abilities.
Familiarity with client group protocols, and event-time traffic management.
Confident in team leadership, on-the-ground supervision, and real-time decision-making
High-level problem-solving and decision-making skills with the ability to adapt quickly to changing circumstances.
Knowledge of transport-related safety, compliance, and risk management requirements.
Strong written and verbal communication skills for reporting and briefings.

QUALIFICATION & EXPERIENCE:

Minimum 5 – 10 Years Progressive responsibilities and work-related experience, and any combination of education and training, which provide the required knowledge, skills, and abilities to perform the essential functions of the job.

Proven experience managing transport operations in a venue, stadium, festival, or major international event environment.
Demonstrated experience in planning and delivering passenger transport solutions.
Experience managing and coordinating multi-disciplinary teams, including contractors and volunteers.
Relevant tertiary qualifications in Transport Management, Logistics, Event Management, or related field (desirable but not essential).
Understanding of accessible transport needs and inclusive service delivery.
Valid driver’s license and relevant transport or traffic management certifications (desirable but not essential).

ABOUT TMS:

Transportation Management Services, Inc. (TMS) is a global leader in ground transportation management, logistics, mobility planning, and venue transportation solutions. For more than 30 years, TMS has delivered world-class transportation operations for some of the world’s most complex events, guided by a commitment to reliability, safety, and operational excellence.

With experience spanning over 1,450 major events and contracts, TMS has safely transported more than 120 million passengers worldwide, establishing a reputation for precision planning, innovative mobility solutions, and trusted delivery.

Our distinguished portfolio includes transportation operations for globally recognized events such as the FIFA World Cup™, Olympic Games, Formula One, NBA, the Kentucky Derby, and Coachella, as well as major corporate clients including Microsoft and Google. TMS also supports large-scale citywide conventions and trade shows such as NAHB, NAB, SEMA, NACS, and ICSC, ensuring seamless mobility solutions for attendees, staff, and stakeholders.

As Kansas City prepares to host the FIFA World Cup 2026, the world is watching. Delivering safe, reliable, and coordinated transport operations will play a critical role in ensuring fans, teams, officials, and the workforce move efficiently across the city and tournament venues.

TMS is honored to lead the KC2026 Transport Mobility Plan for the upcoming tournament in Kansas City this summer, in partnership with HNTB and Burns & McDonnell. Guided by our vision, “United by One Goal,” our mission is to deliver a transportation experience that is safe, seamless, memorable, and distinctly Kansas City for all participants and visitors during the tournament.

The employee’s responsibilities reflect the current needs and requirements of the Company as of the date of issuing this position description. However, the services that the employee is required to provide may change over time as circumstances dictate.

TMS is proud to be an Equal Opportunity Employer (EOE).
We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law.

Be part of the team delivering world-class mobility for the FIFA World Cup 2026™.

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