Registration Assistant I
General Role Description: This full-time position provides direct administrative assistance for the Records and Registration Office, coordinating day-to-day front-end office operations and maintaining student records.
Key Role Accountabilities
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Serves as a contact for the Records and Registration Office, managing phone inquiries, assisting walk-ins, and supporting student registration processes.
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Processes student demographic data updates and ensures accuracy and compliance with policies relating to data collection.
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Manages student files (new, active, inactive), by supporting document storage and record retention processes.
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Supports the Records and Registration Support Portal ticketing system by assisting with student, staff, and faculty inquirires, as well as form submissions as needed.
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Manages data integrity by conducting checks and asissting with database cleanup.
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Collects and downloads syllabi for the repository.
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Assists with scheduling, including 25-Live room scheduling and planning/course creation processes.
Requirements of All Staff
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Applies best efforts and full capability each day to the work assigned by their manager.
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Advises the manager when:
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An assignment is not understood.
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An assignment conflicts with knowledge of the circumstances, current skills, or available time/resources.
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Obstacles to completing the assignment exist or are likely to occur.
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Opportunities to better complete or improve the assignment exist or may occur.
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Understands and demonstrates our cultural expectations.
Minimum Role Requirements
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Associate's degree or equivalent experience in higher education.
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At least 2 years of experience in administrative support or a related role; experience with database systems and data management tools is a plus.
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Strong attention to detail and high accuracy.
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Proficiency in Microsoft Office Suite (Outlook, Excel, Word) and database management software.
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Strong analytical and problem-solving skills and the ability to manage multiple projects concurrently with frequent interruptions.
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Good communication skills, both written and verbal, with the ability to develop effective working relationships within a fast-paced, multicultural environment.
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Strong work ethic, high energy, flexibility, initiative, and creativity.
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Available to work occasionally on Saturdays throughout the year.
