Job Summary
Customer Care Technician
Department: Customer Experience
Reports To: Office Administrator and Customer Care Manager
Employment Type: Hourly | Full-Time
Location: Wichita, Kansas (In-Office Position w/ local travel)
Position Overview
Senior Protection USA LLC provides medical alert and life-safety solutions designed to help seniors maintain independence while ensuring access to immediate assistance when needed.
We are seeking a dependable, organized, and compassionate Customer Care Technician to support customer communication, account administration, operational coordination, and on-site service installation.
Must have a current driver's license with a clean driving record.
This role is ideal for an experienced administrative professional seeking a stable, flexible full-time position within a growing company. We value professionalism, reliability, compassion, and strong organizational skills.
Primary Responsibilities
· Answer inbound customer calls and emails in a professional and supportive manner
· Installing product in customers location
· Assist customers and caregivers with account updates, onboarding, and service questions
· Maintain organized customer records, service agreements, and operational documentation
· Coordinate shipping, device replacements, and inventory-related updates
· Activating and shipping product from a local warehouse
· Assist with billing inquiries and account maintenance
· Communicate important account updates to third-party monitoring partners
· Verify emergency contact information and response instructions
· Support daily office workflow and administrative operations
· Accurately document customer interactions and service updates
Preferred Qualifications
· 1–3 years customer service, administrative, or office support experience
· Strong verbal and written communication skills
· Comfortable interacting with seniors and caregivers
· Highly organized with strong attention to detail
· Ability to manage multiple responsibilities in a professional office environment
· Basic computer proficiency including Microsoft Office, email, and CRM systems
· Experience in healthcare, medical alert services, or subscription-based services is helpful but not required
Work Environment & Schedule
· Full-time position with opportunity for long-term growth
· Flexible weekday scheduling based on business needs and candidate availability
· In-office position located in Wichita, Kansas
· Small, professional, team-oriented business environment
· 90 Day probationary period
About Senior Protection USA LLC
Senior Protection USA LLC is committed to providing dependable life-safety services that help protect seniors and provide peace of mind to families and caregivers.
How to Apply
Candidates must be located in the Wichita area and able to work from our local office.
Please submit a resume and brief summary of relevant experience to:
[email protected]
Pay: From $20.00 per hour
Work Location: In person
