Aftersales Market Manager, San Francisco
This home based candidate must live in the San Francisco Metropolitan Area.
The Volvo Car Aftersales Market Manager (San Francisco) is a multifaceted role responsible for providing in-retailer support to ensure corporate programs and processes are consistently implemented and operating at a high level. This position drives customer experience (CX), parts, accessories, and repair order revenue growth, while supporting retention objectives across the market. Through data analysis and process improvement, the role enhances retailer operations, improves client satisfaction, and helps achieve service satisfaction (SSI) targets. Key responsibilities include monitoring and managing business metrics such as warranty expense, training compliance, technical workshop requirements, and overall retailer performance in repair orders and part sales. These efforts collectively support profitable aftersales operations while elevating the customer service experience. The position is home-based in the San Francisco, California metropolitan area.
