Summary: As a member of the CHS Ministry Team, the Patient Services Representative position is responsible for a variety of front office tasks for the care of patients from the waiting area to the exam room. All staff are required to document their work in the electronic medical record, treat patients in a timely and professional manner, and keep their work areas properly stocked, cleaned, and in compliance with applicable regulations.
BASIC SKILLS:
- Basic patient care skills required. Observation and assessment skills preferred.
- Able to work as a member of an interdisciplinary Ministry Team.
- Good physical stamina and an ability to sit, stand and move around the clinic.
- Good interpersonal skills are a necessity, including an ability to work well with the variety of ages, cultures, and temperaments represented among CHS staff and patients, treating others with kindness and professionalism in all they do.
- Commitment to demonstrating personal integrity through punctuality, honesty, an ability to follow instructions, proper attention to detail in all work matters, and a willingness to learn from others.
- An ability to work independently, take initiative, and set priorities in accordance with the needs and mission of the clinic.
- Flexibility to adapt to changing or stressful conditions, including unanticipated changes to working schedules or locations.
- Adequate written and verbal communication skills for communicating coherently and professionally with patients and co-workers.
- Ability to embrace and personify the distinctly Christian mission of Crossover Health Services.
RESPONSIBILITIES:
Essential Functions
- Administer tests or surveys, complete EMR forms, assist with procedures, and provide other services as required according to the age, condition, and physical needs of each patient.
- Assists with patient check-in and check-out processes as defined by the CHS leadership team to provide efficient patient throughput.
- Engages with patient scheduling procedures and policies to ensure efficient utilization of provider availability and clinic resources.
- Assist patients in navigating insurance utilization and eligibility including the CHS Sliding Fee Discount Program when appropriate.
Compliance and documentation
- Thoroughly, accurately, and promptly document all service rendered in the electronic medical record for every patient.
- Be knowledgeable of and in compliance with CLIA, OSHA, HIPAA and JCAHO regulations for safety, infection control, equipment operation, confidentiality, and other applicable areas (e.g. patient identification and standard precautions).
- Participate in proficiency testing as required by CHS or departmental policy to ensure that proper standards of care are being maintained. Patient care, customer service, and other universal working standards
- Monitor and update worklists and queues to ensure that no patients are subjected to unnecessary delays.
- Greet all patients in a kindly spoken and courteous manner, inform them of the status of their visit (where they should go next, when their visit is over, when they can expect to get results of tests, etc.), and thank them for utilizing CHS
- Regularly check mail, e-mail and voicemail and respond promptly and professionally to all inquiries.
- Attend to shared responsibilities in each work area, including answering phones, cleaning, stocking, and organizing common work areas, and assisting with orientation and training of other employees as needed.
- Work a reasonable schedule, which may include evening and weekend hours.
- Communicates with other Care Team members (nurses, lab, patient educator, behavioral health) when a patient needs services from those individuals.
- Perform other tasks required in support of the medical providers and nursing staff, but which are not detailed within this job description.
Job Type: Full-time
Pay: $13.00 - $18.00 per hour
Benefits:
- Dental insurance
- Flexible schedule
- Free parking
- Health insurance
- Paid sick time
- Paid time off
Work Location: In person
