IT Manager
Location: Euless, TX
Employment Type: Full-Time
Who You Are
You are a proactive, service-oriented IT professional who enjoys solving problems and making technology work seamlessly for others. You take pride in creating reliable, secure, and efficient IT environments, and you're motivated by helping colleagues stay productive through great technology and responsive support.
You thrive in a hands-on role where no two days are the same. Whether you're troubleshooting technical issues, improving internal systems, updating the company website, or implementing new tools, you approach every challenge with curiosity, ownership, and a solutions-focused mindset.
You balance technical expertise with excellent communication skills, making complex technology easy to understand for non-technical users. You build strong relationships across the business, earning trust through your reliability, responsiveness, and ability to deliver practical solutions.
As a leader, you enjoy supporting and developing others while remaining actively involved in day-to-day work. You're organized, adaptable, and continuously looking for ways to improve processes, strengthen security, and enhance the overall technology experience for both employees and customers.
Who We Are
At Mender, we help organizations maximize the value of retired technology through industry-leading IT Asset Disposition (ITAD), Data Center Decommissioning, and technology lifecycle services.
Our customers trust us because we believe in doing business the right way. We value honesty, transparency, innovation, and treating people with respect.
Everything we do is guided by our core values:
- No Drama
- Honesty & Transparency
- Humanity
- Innovation
As we continue to grow, we're looking for people who share those values and want to build something exceptional.
The Opportunity
As IT Manager, you will be responsible for ensuring Mender's technology infrastructure, systems, and digital platforms enable the business to operate efficiently, securely, and without disruption. This role exists to provide hands-on technical leadership across the organization, combining day-to-day IT support with the management and continuous improvement of our internal technology environment.
Leading a small team of IT professionals, you'll remain actively involved in the day-to-day operations of the function, supporting employees across the business while overseeing internal systems, user access, hardware, software, website maintenance, and technology vendors. You'll work closely with colleagues across every department to understand their needs, resolve technical challenges, and identify opportunities to improve how technology supports the business.
During your first year, you'll establish a responsive and high-performing IT function by strengthening service delivery, improving system reliability and security, streamlining support processes, and enhancing the tools employees rely on every day. Your work will help create a seamless technology experience that enables the broader business to remain productive, collaborative, and focused on delivering exceptional outcomes for Mender's customers.
What You'll Be Doing
- Own the day-to-day operation of Mender's internal IT function, ensuring reliable, secure, and efficient technology services across the business.
- Lead, coach, and support a small team of IT professionals, fostering a collaborative, customer-focused, and high-performing environment.
- Provide hands-on technical support for hardware, software, networks, user accounts, and business applications, acting as an escalation point for complex issues.
- Manage the administration, maintenance, and continuous improvement of internal systems, platforms, and productivity tools to support business operations.
- Maintain and update the company website, ensuring content, functionality, and user experience remain accurate, secure, and up to date.
- Oversee user lifecycle management, including device provisioning, access management, onboarding, offboarding, and identity security.
- Develop and maintain robust IT policies, documentation, disaster recovery procedures, and security best practices.
- Collaborate with stakeholders across the business to understand technology needs, identify opportunities for improvement, and deliver practical IT solutions.
- Manage relationships with external technology vendors, software providers, and service partners, ensuring high service levels and strong value.
- Monitor IT performance, security, and system health, proactively identifying risks and implementing preventative measures.
- Lead the delivery of small IT projects, system upgrades, and technology implementations that improve operational efficiency and employee experience.
- Drive continuous improvement by identifying opportunities to automate processes, enhance internal systems, and strengthen the overall technology environment as Mender continues to grow.
What We're Looking For
- Required
- 5+ years of experience in IT support, systems administration, or IT operations, including experience in a hands-on IT management or senior technical support role.
- Previous experience leading, mentoring, or managing a small IT team while remaining actively involved in day-to-day technical delivery.
- Proven experience managing internal IT infrastructure, including hardware, software, user devices, networks, and cloud-based business applications.
- Strong experience providing end-user support and troubleshooting technical issues across a range of systems and technologies.
- Experience administering Microsoft 365, Google Workspace, identity and access management, and endpoint management solutions.
- Proven ability to manage user onboarding, offboarding, device provisioning, software licensing, and access permissions.
- Experience maintaining and updating company websites and supporting internal business systems and platforms.
- Strong understanding of cybersecurity principles, patch management, backups, endpoint security, and IT governance best practices.
- Experience managing third-party technology vendors, software providers, and external IT partners.
- Excellent problem-solving and analytical skills, with the ability to diagnose technical issues and implement practical, long-term solutions.
- Strong communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical stakeholders.
- Excellent organizational and time management skills, with the ability to prioritize multiple projects, manage competing demands, and consistently deliver high-quality support in a fast-paced environment.
- Nice to Have
- Experience working within a high-growth startup, scaling business, or technology-driven organization.
- Relevant industry certifications such as CompTIA, Microsoft Certified, Cisco (CCNA), ITIL, or equivalent.
- Experience supporting cloud-based infrastructure and services, including Microsoft Azure, AWS, or Google Cloud Platform.
- Familiarity with website content management systems (e.g., WordPress, Webflow, or similar) and basic HTML/CSS for content updates and troubleshooting.
- Experience administering SaaS platforms such as Microsoft 365, Google Workspace, Slack, Jira, Confluence, or similar business applications.
- Knowledge of identity and access management, endpoint management, mobile device management (MDM), and single sign-on (SSO) solutions.
- Experience implementing IT security initiatives, compliance standards, or cybersecurity awareness programs.
- Experience leading IT projects, technology rollouts, or digital transformation initiatives.
- Familiarity with scripting or automation tools (e.g., PowerShell, Bash, Python) to improve efficiency and reduce manual tasks.
- Experience developing IT documentation, knowledge bases, and service desk processes.
- Previous responsibility for IT budgeting, asset management, or vendor procurement.
- Experience working in customer-focused environments where service quality, responsiveness, and continuous improvement are key priorities.
Why Join Mender?
Join Mender and be part of a team that is redefining how the world manages technology after its first life. We combine innovation, sustainability, and operational excellence to help organizations recover value, reduce waste, and build a more circular technology ecosystem. As we continue to grow, you’ll have the opportunity to make a real impact, work with passionate people, and help shape the future of IT asset lifecycle management.
What We Offer
- Compensation
- Competitive salary
- Bonus / Commission (where applicable)
- Benefits
- 401(k)
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Paid Time Off
- Professional Development
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Retirement plan
- Vision insurance
Ability to Commute:
- Euless, TX 76040 (Required)
Work Location: In person
