Knowledge of:
1. Office support practices and procedures.
2. Needs and concerns of low-income and educationally disadvantaged students.
3. Higher education, government and community resources available to students.
4. Methods and techniques for troubleshooting hardware and software-related issues.
5. Project management tools and techniques.
6. Principles and practices of sound business communication; correct English usage, including spelling, grammar and punctuation.
7. Principles, practices, concepts and techniques used in customer service, public relations and community outreach.
8. Functions, rules, policies and procedures applicable to assigned areas of responsibility.
9. Basic research methods and data analysis techniques.
10. Federal, state and local laws, regulations and court decisions governing area of assignment.
11. General accounting systems and associated systems, practices and procedures for processing accounting information and interpreting input and output data.
12. Modern office practices, procedures and equipment including computers and applicable software programs.
13. Basic practices and procedures of public administration for budgeting, purchasing and record keeping.
As Assigned:
14. Federal Title III or Title V rules and regulations.
15. Family Educational Rights and Privacy Act (FERPA).
Skill in:
1. Assigning and inspecting the work of lower-level staff.
2. Coordinating projects.
3. Providing information and guidance to staff.
4. Communicating information accurately and effectively to students; comprehending requests for information or assistance; maintaining a courteous and tactful manner when under pressure or in an antagonistic situation.
5. Evaluating student applications for program eligibility accurately and effectively.
6. Administering and scoring student assessments.
7. Reaching sound decisions in accordance with policies and procedures relative to assigned areas of responsibility.
8. Making calculations and tabulations and accurately processing and reviewing fiscal and related documents.
9. Communicating clearly and effectively, both orally and in writing.
10. Preparing clear, concise and accurate reports, documents, data entries, and other written materials.
11. Operating a computer and other standard office equipment and using spreadsheet, word processing and enterprise software.
12. Organizing and maintaining specialized files.
13. Maintaining confidentiality of student files and records.
14. Maintaining sensitivity to and understanding of the diverse academic, socioeconomic, age, cultural, physical or mental disability, medical condition, gender, gender expression, gender identity, sex, sexual orientation, nationality, race and ethnic backgrounds of community college students, faculty, and staff.
15. Exercising tact and diplomacy in dealing with sensitive, complex and confidential student issues and situations.
16. Establishing and maintaining effective working relationships with those encountered in the course of work.
