JOB OVERVIEW
We’re looking for a dependable, service-focused team member to join our front office as Night Auditor. In this role, you’ll help ensure a smooth and welcoming experience for every guest while supporting daily operations and maintaining accuracy in transactions and records. If you enjoy working in hospitality and thrive in a team environment, we’d love to have you on board.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Include the following; other duties may be assigned as needed:
- Perform front desk procedures including, but not limited to, posting charges and managing assigned bank.
- Secure and manage cash, credit card transactions, and confidential guest information.
- Accurately process all cash and credit card transactions in accordance with front office procedures.
- Balance system postings against departmental records and supporting documentation to ensure accuracy.
- Complete daily audit, balancing, and closing procedures accurately and efficiently.
- Run all required audit reports and fulfill daily reporting responsibilities.
- Accurately manage and reconcile cash drawers and credit card system.
- Maintain strict confidentiality of guest information.
- Demonstrate knowledge of and commitment to Company Core Values and Mission Statement.
- Maintain a safe working environment and comply with all safety policies and procedures.
SKILLS AND QUALIFICATIONS
- Prior guest service experience in hospitality or a related field preferred.
- Positive, outgoing, and friendly personality with a strong guest service mindset.
- Excellent interpersonal and active listening skills to understand and respond to guest needs.
- Ability to recognize nonverbal cues indicating guest satisfaction or concerns.
- Strong problem-solving skills and the ability to resolve issues independently.
- Proficient in basic and advanced calculations.
- Able to remain calm, exercise sound judgment, and think clearly in high-pressure situations.
- Strong attention to detail and accuracy.
- Reliable team player with a collaborative approach.
- Flexible availability, including weekends and holidays.
- Excellent time management and organizational skills.
- Ability to work independently while maintaining high performance standards.
Job Type: Full-time
Pay: $19.00 - $20.00 per hour
Experience:
- Night audit: 1 year (Required)
Ability to Commute:
- Santa Ana, CA 92705 (Required)
Work Location: In person
