Wellness Operations & Client Experience Coordinator
Zivel Buckhead | Atlanta, GA
Full-Time | In Person
$33,280–$37,440 per year + Performance Bonuses
About the Opportunity
Zivel Buckhead is looking for an organized, outgoing, and proactive Wellness Operations & Client Experience Coordinator to help support the day-to-day operations of our growing wellness and recovery center.
We're looking for someone who can become an important part of the business — someone who enjoys working with customers, stays organized, follows through, takes initiative, and is comfortable wearing a few different hats in a growing environment.
This position combines customer experience, administrative support, scheduling, lead follow-up, local marketing, social media communication, events, and business organization.
You won't spend your entire day sitting behind a desk, and you won't spend your entire day selling.
You'll help make sure customers are taken care of, opportunities don't fall through the cracks, and the business stays organized and continues growing.
What You'll Do
Customer Experience & Follow-Up
- Welcome and assist customers and prospective customers.
- Respond to customer questions and inquiries by phone, text, email, and social media.
- Follow up with prospective customers, previous visitors, leads, and referral opportunities.
- Help convert customer interest into appointments, visits, memberships, and repeat business.
- Assist with customer onboarding and ongoing communication.
- Help create an exceptional experience before, during, and after each customer's visit.
Operations & Administrative Support
- Help manage scheduling, appointments, calendars, and customer follow-ups.
- Maintain organized customer information and activity within our CRM.
- Track outstanding tasks and make sure important follow-ups are completed.
- Assist with documentation, basic reporting, and workflow organization.
- Help improve systems and processes as the business grows.
- Support ownership with administrative and operational priorities.
- Identify things that need attention and take initiative rather than waiting for every task to be assigned.
Marketing & Community Engagement
- Assist with newsletters, promotions, digital content, and local marketing initiatives.
- Respond to social media messages, comments, and customer inquiries.
- Help promote Zivel services, special offers, events, and partnerships.
- Develop relationships with local gyms, wellness professionals, apartment communities, businesses, and other potential referral partners.
- Assist with community events, networking opportunities, partnerships, and promotional activities.
- Help generate ideas for attracting new customers and keeping existing customers engaged.
Who We're Looking For
The right person doesn't necessarily need experience in every area above.
We're more interested in finding someone who is:
- Highly organized and dependable.
- Friendly and confident communicating with customers.
- Proactive and comfortable taking initiative.
- Strong at following through and keeping track of details.
- Comfortable working independently while also being part of a small team.
- Able to shift between customer-facing responsibilities and administrative work.
- Comfortable using technology, email, social media, scheduling systems, and CRM software.
- Professional and comfortable representing Zivel in the Buckhead community.
- Interested in wellness, fitness, recovery, health, beauty, hospitality, or helping people feel their best.
Experience in wellness, fitness, healthcare, chiropractic, hospitality, customer service, office administration, executive/administrative support, membership-based businesses, or small-business operations would be especially valuable.
Experience with Google Workspace, Microsoft Office, Canva, CRM systems, email marketing, scheduling software, or social media is a plus.
The Person Who Will Thrive Here
We're looking for someone who notices what needs to be done and helps get it done.
You might be a great fit if you're the person who naturally keeps things organized, remembers the follow-up everyone else forgot, communicates well with customers, enjoys solving problems, and likes helping a growing business run more smoothly.
This is an opportunity to have a meaningful role in the growth of a local wellness business rather than being limited to one narrow responsibility.
Compensation
$33,280–$37,440 per year, based on experience, plus a competitive performance-based bonus structure.
The base compensation is separate from the bonus opportunity.
Additional bonuses may be earned based on measurable contributions to areas such as new customers, memberships, appointments, referrals, partnerships, customer retention, and overall business growth.
Schedule
This is a full-time, in-person position at Zivel Buckhead in Atlanta, Georgia.
Some flexibility may occasionally be needed for networking opportunities, promotional activities, partnerships, or community events.
About Zivel Buckhead
Zivel Buckhead is a wellness and recovery center helping people feel, perform, and recover better through services including cryotherapy, infrared sauna, float therapy, red light therapy, compression, and other innovative wellness and recovery solutions.
We're building a strong wellness community in Buckhead and are looking for someone who wants to help us create an exceptional customer experience while supporting the continued growth of the business.
Pay: $33,280.00 - $37,440.00 per year
Benefits:
Work Location: In person
