Warehouse Lead – High-Volume Account & Order Fulfillment
Department: Warehouse Operations
Reports To: Warehouse Supervisor
Employment Type: Full-Time
Industry: Logistics / 3PL / Warehousing & Distribution
Position Summary
The Warehouse Lead is responsible for providing hands-on leadership and operational support for a high-volume customer account, with primary responsibility for ensuring the accurate, timely, and high-quality fulfillment of customer orders.
This position serves as the day-to-day floor leader for assigned warehouse associates and is responsible for maintaining workflow, productivity, order accuracy, quality control, and adherence to customer-specific requirements.
The ideal candidate is a strong hands-on leader with exceptional attention to detail, urgency, organization, and quality control skills. This role requires the ability to manage multiple priorities in a fast-paced logistics environment while ensuring that every order is picked, packed, labeled, staged, and shipped according to customer specifications.
Essential Duties & Responsibilities
High-Volume Account Management
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Support the daily warehouse operations of an assigned high-volume customer account.
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Review daily order volume, priorities, deadlines, and special customer requirements.
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Coordinate workflow and assign tasks to warehouse associates based on order volume and shipping priorities.
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Maintain continuous communication with Warehouse Management regarding order status, workload, staffing, and operational concerns.
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Ensure customer-specific SOPs and handling requirements are consistently followed.
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Identify potential delays or operational issues and escalate them before they impact customer service.
Order Fulfillment & Quality Control
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Oversee the complete order fulfillment process, including picking, packing, labeling, staging, verification, and preparation for shipment.
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Conduct quality-control checks to ensure orders are complete and accurate before shipment.
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Verify SKUs, quantities, lot numbers, labels, packaging, pallet configuration, and other customer-specific requirements.
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Ensure orders are properly documented and processed through the Warehouse Management System (WMS).
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Monitor picking and packing accuracy and immediately address discrepancies.
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Investigate incorrect picks, shortages, damages, mislabels, and other fulfillment errors.
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Ensure corrective actions are implemented when quality issues are identified.
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Maintain a strong focus on preventing shipping errors and customer claims.
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Verify completed orders against customer documentation prior to release.
Leadership & Team Coordination
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Provide hands-on leadership, direction, and support to assigned warehouse associates.
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Lead by example and maintain a visible presence on the warehouse floor.
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Assign daily work responsibilities and clearly communicate productivity and quality expectations.
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Monitor employee performance throughout the shift and redirect resources as operational needs change.
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Train and coach employees on customer requirements, order fulfillment procedures, quality standards, WMS processes, and safe work practices.
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Hold team members accountable for accuracy, productivity, attendance, and adherence to procedures.
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Assist Warehouse Supervisors and Management with identifying employee performance or training concerns.
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Promote teamwork, accountability, urgency, and a strong customer-service mentality.
Attention to Detail & Operational Accuracy
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Review orders and customer instructions carefully before assigning work.
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Ensure warehouse associates follow established SOPs and customer-specific instructions.
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Verify product identification, quantities, packaging, labeling, and shipping documentation.
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Maintain organized staging areas to prevent order mixing or shipping errors.
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Ensure completed orders are staged in the correct designated locations.
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Perform final quality checks on high-priority or sensitive orders.
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Immediately report discrepancies or potential quality issues to Warehouse Management.
Productivity & Performance
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Monitor daily order volume and fulfillment progress against established deadlines.
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Track productivity and identify workflow bottlenecks.
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Assist management with meeting established KPIs, including:
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Order accuracy
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On-time order fulfillment
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Picking and packing accuracy
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Quality-control accuracy
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Productivity
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Damage/error rates
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Customer-specific performance requirements
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Recommend process improvements to increase accuracy, productivity, and efficiency.
Safety & Warehouse Standards
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Ensure employees follow company safety policies and proper material-handling procedures.
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Maintain clean, organized, and clearly identified work and staging areas.
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Ensure aisles, exits, workstations, and staging locations remain free of hazards.
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Immediately report safety concerns, damaged equipment, product damage, or operational hazards.
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Promote proper housekeeping and safe warehouse practices throughout the shift.
Qualifications
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Minimum 3 years of warehouse, logistics, distribution, or order fulfillment experience required.
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Previous experience as a Warehouse Lead, Team Lead, or similar leadership position strongly preferred.
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Experience supporting high-volume customer accounts or high-volume order fulfillment operations preferred.
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Strong knowledge of picking, packing, labeling, staging, and shipping processes.
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Demonstrated experience with quality control and order verification.
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Experience using a Warehouse Management System (WMS) and RF/barcode scanners preferred.
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Strong leadership skills with the ability to direct and motivate warehouse employees.
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Exceptional attention to detail and commitment to accuracy.
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Strong organizational, time-management, and problem-solving skills.
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Ability to prioritize multiple orders and deadlines in a fast-paced environment.
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Ability to communicate effectively with warehouse employees, supervisors, management, and customer service teams.
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Forklift experience/certification preferred.
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Bilingual English/Spanish preferred.
Education
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High school diploma or GED required.
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Additional education or training in Logistics, Supply Chain, Warehousing, or Operations is preferred.
Physical Requirements
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Ability to stand and walk throughout the warehouse for extended periods.
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Ability to bend, reach, lift, and perform routine warehouse activities.
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Ability to lift and/or move up to 50 pounds as required.
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Ability to work around forklifts, pallet jacks, trucks, loading docks, and other warehouse equipment.
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Ability to work in a fast-paced warehouse environment with varying temperatures.
Key Competencies
Leadership | Attention to Detail | Quality Control | Order Fulfillment | Accountability | High-Volume Operations | Customer Focus | Order Accuracy | Productivity | WMS | Team Coordination | Problem Solving | Sense of Urgency
Pay Range Commensurate with Experience 23-25 per hour
