Position Title: MSR
Reports To: Branch Manager
Grade Level: 6
Hiring Salary Range: $19.38/hr – 24.22/hr
Perform all types of member financial transactions, including account maintenance.
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Follow all credit union policies and procedures.
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Process new accounts, verifying identity and eligibility.
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Reconcile and balance assigned cash drawer, reporting
discrepancies to Senior MSR, Assistant Branch Manager or Branch Manager. -
Assist with member in person/telephone inquiries and general questions regarding the credit union.
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Prepare and balance checks received.
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Process mail, night depository and ATM transactions.
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Scan correspondence, member files, loan files, etc.
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Perform new member welcome calls.
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Complete daily, weekly and monthly reports as assigned.
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Process check orders and/or plastic card orders.
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Assist in branch collection and negative shares process.
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Generate leads for Business Development Officer/Branch Manager and participate in business development activities.
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Must be willing and able to sell credit union services that provide the maximum benefit to both the member and the credit union.
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Resolve member problems, obtain information, research records and follow up on details to resolve matters to members’ satisfaction.
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Assist Branch Manager in achieving corporate and branch goals and objectives.
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All other duties as assigned.
Qualifications:
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High school graduate.
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Minimum one year of cash-handling experience or experience as a teller/MSR in a credit union or related field.
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Excellent math, written and verbal communication skills.
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Limited travel may be necessary.
While performing the duties of this job, the employee is frequently required to sit, view information on a computer screen, and talk or hear. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Benefits:
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Health, Vision, Dental Insurance
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Long-term Disability Insurance
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Critical Illness
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Life Insurance
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401(k) match
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Profit sharing
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PTO
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Flexible Spending Account
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Tuition Reimbursement
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Pet Insurance
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Commuter Benefit
