As a phone operator, you are the first point of contact with the guest sees when they call so a friendly smile, warm welcome, and professional demeanor are the first expectations we have.
Responsibilities of the position are answering phones, taking orders for deliveries and pick-ups, running an organized and efficient expo window, quickly and accurately cashing out guests while insuring their orders are correct, creating friendly relationships with our guests, and helping in any other areas the restaurant may need. Because of the high level of business our restaurant does on a daily basis, you must be able to multi-task, perform well under pressure, maintain a professional, friendly, and calm demeanor at all times, and above all put the guests first in whatever their needs may be.
Duties and Responsibilities:
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Answering as many phone calls as possible
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Being sure to answer phone calls within 2 rings
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Staying within earshot of the phone at all times
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Prioritizing phone calls and politely placing guests on hold if needed
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Being courteous and using proper phone etiquette as outlined
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Taking orders quickly and accurately
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Paying special attention to complicated information like credit card numbers, delivery addresses, special instructions / notes, etc.
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Providing accurate promise times for Pick Up and Delivery orders
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Answering common guest questions
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Taking messages for management
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Backing up other FOH employees
Founded in 1955, Villa Nova Pizzeria has been a cornerstone of the Stickney, IL community for over seven decades. What began as a small neighborhood pizzeria built on family recipes and hard work has grown into a local institution, while still holding tight to the traditions that made it special from day one.
From the beginning, Villa Nova has been about more than just pizza. It was created as a gathering place where families celebrate milestones, friends meet after games, and neighbors feel at home. Generations have grown up around our tables, making Villa Nova part of their own family traditions.
Our pizza is rooted in classic Chicago-style craftsmanship. We use time honored recipes, hand prepared dough, signature sauce, and high-quality ingredients to deliver the flavor that has kept customers coming back for decades. While we’ve evolved with the times, our commitment to consistency and quality has never changed.
In 2008, the Workman Family franchised the pizzeria in New Buffalo, Michigan, bringing the same iconic recipes, warm hospitality, and community first mindset to Southwest Michigan. The expansion carried forward the legacy of the original while building new traditions for families in the New Buffalo area.
As a family owned and operated restaurant, we believe in community first. Villa Nova proudly supports local schools, youth sports, and neighborhood initiatives. We don’t just serve the community, we’re part of it.
Today, Villa Nova Pizzeria continues to blend tradition with hospitality, honoring our past while welcoming new generations through our doors. Whether it’s your first visit or your hundredth time dining with us, you’ll always find the same.
Pay: $11.00 - $16.00 / hour
Pay:
Job Type: fulltime, parttime
Education: No education required
Work location: On-site
