About us
Developmental Enhancement Behavioral Health, a premier provider of behavioral health services in West Michigan, is seeking a full-time Receptionist to add to our growing team of professionals. This position will be based in our Grandville, MI clinic. DE is a rapidly growing, progressive organization with three locations in West Michigan; specializing in the treatment of children and families. If you are looking to join a top-quality organization with a strong mission and fun working environment, we’d love to hear from you!
Position: Full-time
Compensation: Developmental Enhancement offers a full benefit package including health, dental and vision insurance, as well as life insurance policies and 401k investment options. Compensation is competitive. Benefits are dependent on full-time employment. Hourly pay starts at $16/hour.
Reports to: Mental Health Intake Coordinator
Summary of Position:
The Receptionist/Administrative Assistant position plays a key role in all day to day functions within our Grandville clinic. This role involves greeting and checking in clients, working closely with clinical staff and clients for scheduling needs, answering phones, collecting and recording payments, various office responsibilities and special projects.
Responsibilities:
- Scheduling client appointments
- Checking in clients for appointments
- Calling clients for various reasons (appointment reminders, information, etc.)
- Answering incoming calls
- Assist providers in maintaining client records and coordination with client’s other providers (including communicating with insurance companies, supports coordinators, other agencies/offices)
- Providing client billing statements
- Collecting and recording payment
- Receiving/coordinating mail and packages
- Communicating with staff and parents about schedule changes
- Filing/organizing documents
- Developing professional rapport with clients and parents and developing a friendly and welcoming environment
- Sending various faxes/distributing faxes received
- Maintaining and reporting on all supplies necessary and keeping an updated stock for the office
- Various office tasks such as creating folders, making labels, adjusting schedules and cancellations for each therapist upon request
- Other duties as assigned
Position Requirements:
- High School Diploma or GED
- Prior medical office experience preferred, but not required
- Good verbal and written communication skills
- Good interpersonal relationship skills
- Independent problem solving skills
- Basic computer skills
- Ability to multi-task
- Reliable transportation
- Valid Michigan driver’s license
Typical Schedule:
- 8 AM - 5 PM Monday - Thursday; Flexible end time on Fridays
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Benefit Conditions:
- Waiting period may apply
- Only full-time employees eligible
Ability to Relocate or Commute: Grandville, MI 49418
Job Type: Full-time
Pay: From $16.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Experience:
- Customer service: 1 year (Preferred)
Ability to Commute:
- Grandville, MI 49468 (Required)
Ability to Relocate:
- Grandville, MI 49468: Relocate before starting work (Required)
Work Location: In person
