Join a dynamic operations team where you'll support a range of banking services and processes. This collaborative role combines customer interaction, problem-solving, and operational expertise, offering an excellent opportunity to make a meaningful impact on client success. If you have banking experience and/or love working with customers, generally behind the scenes in a processing environment, then this job is for you!
The position is in-office at our headquarters in Edina, Minnesota and will report to our Chief Experience Officer. The accountabilities for this role are as follows.
Process transactions accurately and efficiently
- Provide support for phone coverage, file and documentation maintenance, large check review, and wire verification.
- Backup coverage for Lock Box and/or Non-Post items.
- Transaction and exception processing as appropriate for wire, ACH, Positive Pay and Express Deposit (remote deposit).
- Customer setup and training in systems related to wires, ACH, Positive Pay, and Express Deposit (remote deposit).
- Review, fund, settle, reconcile, and retain documentation related to warehouse loan files.
- Review collateral documentation, monitor account balances, prepare reports, and support required regulatory and operational reporting.
Positive customer experience
- Interact with customers with a pleasant demeanor to provide a positive representation of Scale Bank.
- Listen fully and probe to understand what the customer needs and wants.
- Fulfill the customer’s request in a timely manner or refer the customer to the appropriate resource within the bank for resolution.
Adhere to policies and procedures
- Fully follow documented procedures and understand the implications of not doing so.
- Be knowledgeable of the policies that apply to the procedures being administered.
- Identify and communicate opportunities for continuous process improvement to the supervisor.
Team Accountabilities:
- Delighting my customers
- Giving my all
- Creating a great place to work
- Making improvements
- Keeping us compliant
About You
- High school diploma or equivalent
- 1-2 years banking or other relevant experience
- Bank operations and/or ACH experience preferred
- Proficient in MS Office programs, especially Word and Excel
- Professionalism
- Writing and communication skills
- Aptitude for learning new computer technologies
- Customer Orientation – Possessing a natural inclination to want to help and serve customers
- Detail Orientation – Ability to remain focused to achieve accuracy and thoroughness
- Problem solving – Ability to identify the underlying causes of problems and develop a variety of approaches to either address or workaround the identified root causes
- Teamwork – Ability to foster a shared sense of purpose, collaboration, and accountability for results
- Time Management – Ability to organize and plan work in order to meet deadlines and maximize productivity
- Customer Service – Actively listen and engage to understand customer needs, proactively manage expectations, and honor commitments in a timely way
About Scale Bank
Scale Bank is a leader in Twin Cities business banking. A stable force for over 50 years in an industry that has seen tumultuous change. A privately held and local company that prides itself on helping business owners overcome challenges, grow, and succeed.
Job Type: Full-time
Pay: $26.00 - $30.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Physical Setting:
Experience:
- banking: 1 year (Preferred)
Ability to Commute:
- Minneapolis, MN 55435 (Required)
Work Location: In person
