Job Summary:
Provide sales, administrative, and account service support through taking and tracking orders, providing logistical support, and the resolution of account issues and grievances.
Responsibilities:
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Originate inside sales; take orders via phone, fax or e-mail and input orders into system.
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Follow orders from time of placement to time of invoice, processing all paperwork; communicate with other departments about issues related to orders.
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Confirm orders to account purchasers; analyze logistical options and make decisions based on costs and time frames and notify logistics company of decisions and track shipments.
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Input new accounts in the system and maintain accounts codebook; enter sample requests for accounts when needed.
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Communicate with and assist salesperson with requests, issues, credits, product return authorizations, and assist with handling account grievances.
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Request updated pricing and send to accounts.
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Communicate regularly with customers, salesperson, and departments.
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Responsible for aged receivables and follow up on outstanding payments/past due invoices.
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Maintain min/max levels of product per customer request and update min/max level excel sheets as needed.
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Provide inventory to customers upon request.
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Plan full truckloads to customers.
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Prepare monthly aged inventory reports for salesperson who monitors floor stocks.
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Answer phones, direct calls and take messages.
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Call for service on office machines as needed.
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Assist with administrative duties as needed.
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Communicate with customers, employees, and others to answer questions, disseminate, or explain information.
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Interact with all departments for the purpose of ensuring orders are being fulfilled timely/accurately.
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Act as the gatekeeper of orders for customers and follow from beginning to end.
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Other Duties as assigned.
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AA degree required
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Bachelor’s degree preferred
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3 years’ Account Services experience in a Manufacturing Industry required, Food Manufacturing preferred
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Demonstrated experience building positive customer relations
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3 years’ general administrative experience required
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Logistics experience preferred
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Strong verbal and written communication skills required
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Knowledge of Microsoft Office Applications, advanced proficiency preferred
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Microsoft Excel experience required
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Must be able to multi-task and work independently with minimal supervision
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Ability to sit and work at a computer keyboard for extended periods of time
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Walking or standing for brief periods of time.
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Ability to lift up to 25 pounds occasionally
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Able to extend arms with hands over the head or at shoulder height
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Hold, grasp, or turn with the use of hands
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Touch, pickup, and pinch with the use of fingers
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Kneel, stoop or bend downwards and forward
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Express or exchange ideas by means of spoken word. Convey detailed instructions to others
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Able to hear, understand and distinguish speech and/or other sounds such as machinery alarms
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Near and far visual acuity required
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Work in an environment that is noisy, dusty and may contain spices with high heat intensity
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Withstand working in cold and hot temperatures for long periods of time
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Must be able to read and write English
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Able to work occasional overtime and weekends as needed
