Under the direct supervision of the Administrative Lead, the receptionist will:
- Greet all incoming visitors and clients, directing them to the appropriate staff or activities.
- Answers incoming telephone calls, screens and determines purpose of callers, and forwards calls to appropriate personnel or department.
- Collecting and recording client demographic information
- Verify medi-cal eligibility for telephone intakes.
- Assist staff, auditors and guests with reservation of counseling rooms, and community rooms
- Answers questions about organization and provides callers with address, directions, and
other program information
- All incoming UPS/Fed Ex/Office Depot/Amazon packages/faxes and mail given to
correspondent.
- Oversee office supplies orders
- Assist with office equipment issues and contact IT for assistance
- Front desk coverage with evening parenting classes consists of monitoring the sign in sheet
for parents /child watch sign in sheet, adding new client information into Exym, creating a
new chart for client.
- Assist the admin lead, directors, and staff with administrative functions.
- Flexible with evening schedules and must be able to work on Saturdays if needed.
- Assist with submitting Pos through organization's system.
- Perform other duties as assigned.
Competencies: To perform the job successfully, an individual must demonstrate the following:
Superior Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments and takes ownership of mistakes.
Interpersonal Skills - Focuses on solving front desk issues, does not place blame; Listens to others without interrupting; keeps emotions under control; Remains open to others' ideas and tries new things.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Participates in meetings.
Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
Quality - Demonstrates accuracy and thoroughness; Applies feedback to improve performance.
Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Completes tasks on time or notifies appropriate person with an alternate plan.
PREFERRED QUALIFICATIONS:
- Knowledge of general office procedures and operations.
-
Knowledge of computers and Microsoft and Excel program applications.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made, if requested, to enable individuals with disabilities to perform the essential functions.
HYC, INC. IS AN EQUAL OPPORTUNITY EMPLOYER. EMPLOYMENT CONSIDERATION IS MADE WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, GENDER, GENDER IDENTITY, GENDER EXPRESSION, SEXUAL ORIENTATION, MARITAL STATUS, NATION ORIGIN, ANCESTRY, MILITARY OR VETERAN STATUS, INCLUDING PHYSICAL OR MENTAL DISABILITIES OR ANY OTHER LEGALLY PROTECTED STATUS.
