Salary: $75k - 90k per year
Reference: JOB - 5910
Service Manager - Topeka, KS - Day Shift
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Location: Topeka, KS
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Shift: Day shift (7am or 8am – 4pm or 5pm)
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Pay: $75K-$90K/year
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Direct Hire
Essential Functions
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Maintain effective departmental communication to support workflow and increase service labor sales
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Utilize various computer systems and communication tools to support operations
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Plan and manage work schedules
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Maintain a clean, organized, and safe work environment
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Maintain personal and departmental tool inventory
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Complete service data and documentation on invoices
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Open and close work orders promptly to minimize aged work-in-process
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Perform basic diagnostics and determine required repairs
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Advise customers on replacement parts and service needs
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Repair and replace damaged or worn components
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Test equipment after repair to ensure proper performance and compliance
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Prepare reports and documentation related to work orders and failure analysis
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Process warranty claims and documentation
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Maintain service vehicles, shop tools, and equipment
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Adhere to flat-rate pricing guidelines and utilize service time standards for quoting
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Maintain current knowledge of products and competitor offerings
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Read and interpret manuals, blueprints, and technical drawings
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Maintain quality control records and job status reports
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Manage work order logs and assist with invoicing issues
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Interpret financial operating statements
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Conduct annual performance reviews for service technicians
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Determine labor needs and allocate resources בהתאם to workload
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Coordinate with manufacturer representatives on complex equipment issues
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Assist engineering and factory teams with diagnostics
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Ensure department productivity and operational efficiency
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Monitor billing cycles, expenses, and gross margins
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Track and report work-in-process
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Support technician certification and ongoing training development
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Conduct monthly safety meetings
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Deliver parts and run business-related errands as needed
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Perform additional duties as assigned by management
Knowledge, Skills & Abilities
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Strong knowledge of heavy equipment repair methods, tools, and materials
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Ability to diagnose complex mechanical issues and implement effective solutions
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Proficiency in operating diagnostic tools and equipment
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Strong customer service orientation
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Proficient in Microsoft Office and internet applications
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Basic knowledge of office equipment (copier, fax, printer)
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Effective verbal and written communication skills
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Strong attention to detail and accuracy
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Ability to work both independently and within a team environment
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Strong organizational and multitasking skills
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Ability to meet deadlines and manage competing priorities
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Flexibility to adapt to changing schedules and operational needs
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Openness to new processes, technologies, and organizational structures
Education & Experience
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High school diploma or GED required
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Associate degree or technical certification preferred
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Minimum of 5 years of related experience and/or progressive responsibility in a similar role
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