Overview:
Function (Scope and Main Purpose of Job)
Responsible for accurate cash transactions and processing of sportsbook wagers and payments.
Responsibilities:
Core Service Standards
CLEAN: Must make the property shine and look impeccable while maintaining a neat CLEAN and crisp personal appearance
SAFE: Must make guests feel SAFE and comfortable through creating a worry free, carefree experience.
FAST: Provide FAST and efficient service with accuracy. Meet service time requirements and anticipate guest needs.
FRIENDLY: Greet each guest with FRIENDLY welcomes, making eye contact and smiling. Use H.E.A.R.T. steps to ease guest concerns. Say thank you to departing guests.
FUN: Work passionately as a team to create a FUN experience both for everyone who works and plays here
Specific Responsibilities and Duties
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Accepts bets and parlay cards and writes tickets on all sporting events from customers in a professional and courteous manner.
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Receives sport or parlay tickets from customers and pays customers who present winning tickets and vouchers.
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Maintains and balances a till for use in issuing and redeeming tickets and vouchers.
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Maintain a neat and well-stocked window for the next shift.
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Responsible for processing transactions accurately and maintaining accurate reconciliations.
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Adhere to all Title 31 compliance procedures, including proper documentation and logging.
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Possess thorough knowledge of all terms and conditions pertaining to sports wagering.
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Stay vigilant about unusual lines and odds in the Sports Book.
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Remain alert to any peculiar betting patterns and report such events to the Sports Book Supervisor.
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Ensures compliance with all regulatory controls of the state gaming agency.
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Provides exceptional guest service to enhance customer experience.
Qualifications:
Job Requirements (skills, knowledge, and abilities)
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Prior sports and sports betting knowledge is preferred.
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Demonstrate strong communication skills and the ability to interact effectvely with the public.
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Must be able to work with and understand financial information and data, and basic arithmetic functions.
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Must be able to obtain and maintain a valid license as required by the State Gaming Agency for the position.
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Must have a thorough knowledge of approved Responsible Gaming Program.
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Must be able to work flexible shifts including nights, weekends, and holidays.
Educational Requirements
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High School Diploma, GED or equivalent combination of education and experience in high volume cash operations.
Physical Requirements
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24/7 operation requiring extended hours and the ability and willingness meet the applicant’s schedules when needed.
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Casino is over 100,000 square feet and requires ability and energy to move about it with a true sense of urgency.
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Ability to stand for long periods of times without sitting or leaning.
Working Conditions
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24/7 high energy casino with over 100,000 sq. ft of gaming and entertainment space and approximately 500 employees
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Ability to stand and walk for long periods of time without sitting or leaning.
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Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
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You may occasionally work in an environment where smoking is allowed.
